Experience

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  Lahey Hospital & Medical Center

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Surgical Scheduler

    • Aug 2022 - Jan 2024

    Schedule operating room procedures and invasive procedures requiring pre-operative and post-operative appointments. Coordinate changes in the operating room schedule with physicians' offices and other departments. Schedule patient for pre-admission testing, pre-operative testing, diagnostic testing, and follow-up appointments. Ensure all communications with patients are timely and provide complete details of procedure, location, timing. Manage confidential patient data and transactions in Epic EMR system

  • Patient Access Specialist

    • Aug 2021 - Jul 2022

    Act as the first face of the organization while having a dramatic impact on making patients feel welcomed. Ease patient anxieties by managing the hospital registration process professionally and in an efficient and empathetic manner. Impact patient safety and clinical care by ensuring the patient identifiers are correct and by collecting accurate insurance information and co-pays. Respond effectively to unanticipated and/or changing situations. Manage confidential patient data and transactions in Epic EMR system.

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  Bank of America Merrill Lynch

  • Boston, MA

  • Project Manager

    • Jul 2019 - Dec 2019
    • Boston, MA

    Managed multiple participant communications and educational materials promoting products and services offered by the Retirement Client Experience & Communications team. Managed digital and print projects from start to finish including initial kickoff meetings, identifying/ clarifying deliverables with requestors, establishing timelines, organizing estimates, keeping projects on track, obtaining outstanding information, managing creatives’ time and workload, updating status in project management tools, managing legal submissions, effectively managing changes, and partnering with creative and production teams to ensure timeframes are met. Worked with Compliance, Registered Principal, and Legal to review and approve materials. Kept projects on track using SharePoint workflow system

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  John Hancock

  • Boston, MA

  • Project Manager

    • Mar 2017 - Nov 2017
    • Boston, MA

    Managed the production and distribution of product literature for brokers and consumers. Managed warehousing and fulfillment of 350+ pieces of collateral consistently keeping inventory at required levels. Ensured the on-time delivery of high-quality products and services within established budgets. Selected vendors and managed relationships. Purchased services cost-effectively to meet or exceed company objectives.KEY ACHIEVEMENTS Established database of over 100 data sets in Custom Buy print buying tool

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  Santander Bank, N.A.

  • Boston, MA

  • Senior Project Manager

    • Apr 2014 - Feb 2017
    • Boston, MA

    Responsible for the production and distribution of campaign media across all product areas. Managed print and lettershop production of all direct mail campaigns to existing and prospective audiences. Selected and managed production and distribution vendors of marketing campaigns. Negotiated and purchased services to exceed client objectives and ensure delivery of high-quality products and services within established budgets. Managed and maintained third-party provider risk issues and remediation plans. KEY ACHIEVEMENTS Established best practices by streamlining print purchasing procedures for quarterly campaigns distributed to 300+ branches which resulted in an 8% rise in new banking products. Contributed critical input for the purchase of a workflow tracking tool housing all legal and marketing approvals for marketing functions.

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  LogicSource, Inc.

  • Procurement Manager

    • Oct 2012 - Apr 2014

    LogicSource investigates, analyzes and recommends continuous process improvements and incremental cost savings to large corporations. LogicSource is a business partner that will help design optimal marketing campaigns and products; create, develop and rationalize specifications to lower the cost of printed materials and mailing costs; and maximize manufacturing efficiencies.

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  The TJX Companies, Inc.

  • Print Production Manager (contract)

    • Apr 2011 - May 2011

    Interact and coordinate across traffic, design, art, studio, copywriting and billing teams to ensure accurate, timely completion of print projects. Monitor project flow and proactively identify and address problems; communicate projects' status to customers and stakeholders; manage documentation. Key Contributions:Produced all signage for 2011 summer campaign for HomeGoods stores, including 350+ stores nationwide and 6 in Puerto Rico.

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  Hill Holliday

  • Senior Production Manager

    • 2007 - Jan 2010

    Directed advertising and production functions for wide range of print projects, providing for nation-wide in-store and outdoor advertising / marketing requirements for 400 Chili's Restaurants. Developed and managed special projects as assigned.Key Contributions:Ensured timely, accurate delivery of print pieces including menus, coasters, table tents, signage and point-of-purchase materials as well as billboards.

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  Baldwin, Clancy, Rogan Advertising

  • Production/Studio Manager

    • Dec 2005 - Jan 2007

    Managed production, traffic and studio departments and employees. Established workflow processes, vendor selection and negotiation. Managed adversing sales and marketing collateral for CitiStreet.