Experience

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  S3 Shared Service Solutions, LLC

  • Credit Support Specialist

    • Sep 2019 - Present

• 

  PayPal

  • United States
  • Software Development
  • 700 & Above Employee

  • Operations Support Specialist III

    • Apr 2017 - Jul 2019

    • Subject matter expert and group lead of department overseeing bankruptcies, new applications, and credit refund balances. Assist staff with questions to ensure proper and timely customer responses. • Oversee credit balance refunds including researching new addresses to send checks to, resolving customer issues, and disseminating new checks.• Monitor credit refunds in queue to ensure previous refunds were not dispersed, approving and denying the refunds.• Track check data and transfer balance refund files to vendor on a daily basis.• Ensure payments are appropriately refunded and process return check payments.

  • Operations Support Specialist II

    • Jan 2014 - Apr 2017

    • Coordinated tasking with multiple programs, including customer service, to ensure timely review of credit inquiries.• Processed credit inquiry removal requests from customer or security operations to determine fraud.• Reviewed bankruptcy statuses on customer accounts to flag bankruptcies and terminate account usage.• Monitored the pending deceased queue to confirm dates of death.• Ensured customer complaint escalations were completed within the required 24-hour time frame.• Oversaw the payment cancellation report involving customers with filed bankruptcies who had upcoming payments scheduled.

  • Customer Support Specialist

    • Jun 2012 - Jan 2014

    • Coordinated and reviewed email inquiries to research reported issue and provide customers with timely and accurate responses.• Monitored new application declinations to provide correspondence on why the application was denied.• Oversaw customer account updates to ensure all cases (e.g., account consolidations, late charges) were completed timely.

• 

  Multi-Specialty HealthCare

  • Scanner Coordinator

    • Oct 2010 - Jun 2012

    • Managed medical records to ensure proper entry and tracking, including ensuring appropriate merges occurred while tracking and coordinating a high-volume of office workload.• Oversaw the scanning and tracking of all medical records into an electronic system, ensuring all pages were properly and clearly scanned.

• 

  Toyota Financial Services

  • Processing Clerk

    • Jan 2007 - Sep 2010

    • Maintained stringent timelines, providing accurate and timely customer service support.• Conducted various types of data entry tasks, utilizing an array of computer skills across three different computer systems. • Obtained workload from a queue, working independently to ensure assignments were completed by the corresponding deadlines.• Received 12 Top Performer awards for maintaining the highest number in productivity and 10 Top Performer Runner-up awards for consecutive months.• Received Notary Public.