Experience

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  London Speaker Bureau Asia

  • Malaysia
  • Events Services
  • 1 - 100 Employee

  • Marketing Communications Manager

    • May 2021 - Present

  • Marketing Communications Executive

    • Jun 2016 - May 2021

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  Mandarin Oriental Hotel Group

  • Hong Kong
  • Hospitality
  • 700 & Above Employee

  • Sales Manager

    • Nov 2014 - Jun 2016

    > Proactive account management and business development on key markets: International and local accounts: Including global volume accounts covering various sector from O&G, Technology, Manufacturing, and Consultancy. > Rate negotiation and RFPs. > Active sales call and identifying prospect through market intelligence and competition analysis. > Client servicing and customer service management. > Supervision of executives and coordinators for daily administrative tasks.

  • Sales Executive at Mandarin Oriental Kuala Lumpur

    • Jul 2013 - Nov 2014

    Similar tasks when I was a sales coordinator, added responsibility with training of new colleagues and has a set of corporate clients to manage.

  • Sales Coordinator at Mandarin Oriental Kuala Lumpur

    • Jun 2012 - Jun 2013

    Reports to 2 Sales Managers - Corporate division. Assists in drafting of contracts, coordinating and supporting the efforts with various departments as well as providing services directly to the client and vendors to ensure the guests have the best experience in the hotel. Daily task includes analyzing sales report, coordinating special arrangements for VIPs, establishing new bookers contact, pushing marketing campaigns and providing market intelligence to respective managers.

• 

  jones the grocer

  • Singapore

  • Trainee (F&B)

    • Jul 2011 - Dec 2011
    • Singapore

    Assigned to work on floor, bar and fromagerie over the 6 months period, worked with team members from different nationalities and cultures. One of the internships that I really enjoyed, daily tasks include service, being hostess during crazy peak weekends sitting 150 pax, taking care of 70 cheeses so they don't go moldy, recommending products on at the artisan aisle and remembering customer's fav coffee orders. Organized several tasting sessions for our customers to showcase the 40+ variety of teas the brand carries to increase sales for one of our slow moving item. A true test of learning to be independent and resourceful, being away from familiar grounds.

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  Warisan Global Sdn.Bhd

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Management Trainee

    • Apr 2010 - Jul 2010
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Assist in projects with one of the largest telcos in Malaysia for their carbon footprint reduction campaign. Tasked to establish new contacts and prospects from various private corporations and GLCs; sourcing of venue; drafting contracts with suppliers; and coordinate on-day tasks for a ticketed corporate event for 200 pax. Daily tasks include maintaining project documentation, perform project research, and assist in data entry tasks.

• 

  Michelangelo’s Restaurant

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Trainee (F&B)

    • Jun 2009 - Aug 2009
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Part of the team to increase customer service point up by 70% since opening of the restaurant. Often assigned as the opening and closing shift team member. Entrusted by GMs to train full-time new hires in point of sale operations, customer service, and inventory management.

• 

  Shangri-La Group

  • Penang, Malaysia

  • Operations Trainee

    • Jan 2008 - Mar 2008
    • Penang, Malaysia

    Based in Shangri-La Golden Sands Resort. Operations trainee at F&B Outlets, Children's Indoor Gym, and Room Service. Cultivated a strong customer relationships through cheerful, efficient service in fast-paced hospitality environment with the hotel running at 95% occupancy at the peak of holiday season. Offered a full-time job opportunity upon completion.