Experience

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  Tech Electronics

  • Customer Engagement Specialist
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  Tech Electronics

  • Columbia, MO

  • Customer Engagement Specialist

    • May 2021 - Present
    • Columbia, MO

    Marketing and customer communications for technology solutions.

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  University Printing Services

  • Strategic Communications Specialist

    • Aug 2005 - Oct 2020

    Coordinate all marketing plans and promotional activities, pricing and creative content.Write and oversee design for all print and online marketing and advertising materialsResearch marketing trends and determine implementation of social and mobile media Work with technical staff for market research, tracking and evaluation Plan and coordinate customer training events and open houses including setting goals, targeting customers, promotional material and media venues, and room and refreshment arrangements Maintain communication and education to customers and university departments about printing and marketingOversee promotional advertising orders for university departmentsContinue education and training by attending and presenting at industry trade shows and conferences Maintain a customer data baseKnowledge of layout design programs for basic graphic designContinue duties of Customer Service Representative and fill in for Customer Service SupervisorCreate Word, Excel and Power Point documents

  • Customer Service Representative

    • Aug 1991 - Oct 2020

    Consult with customers to determine job specifications and make recommendations on design and productionDetermine paper size, press size and bindery method best suited to jobPrepare pricing for each job using ePace Estimating computer programCompile all printing specifications and instructions to create a computerized job ticket Track job flow in production to meet deadlines

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  Modern Litho Print Company

  • Telemarketing Sales Representative

    • May 1991 - Aug 1991

    Initiated 40 contacts per day by telephone to potential customers in the United StatesEstablished a card file of potential customers within universities and business organizations to target viewbooks and directoriesDeveloped the groundwork to take large printing jobs in on disk at the beginning o...

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  Waters Priniting

  • designer/manager

    • Aug 1982 - Aug 1991

    Manager of 10 full-time employees including office staff, graphic designers, pre-press, press and bindery operators. Responsible for personnel, including hiring and firing. Also oversaw the fiscal operations and reported to the owners, the publishers of the Columbia Daily Tribune.

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  Waters Printing Company

  • Manager

    • May 1984 - Apr 1991

    Managed staff of ten full-time and three part-time employeesResponsible for hiring and firing of employees, as well as job performance reviewsImplemented a computerized estimating system for pricingEstablished quality standards for printingAnalyzed monthly financial statements and budgetsCoordin...