Experience

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  National Fire & Safety

  • Texas, United States

  • Salesforce Administrator

    • Jan 2022 - Present
    • Texas, United States

    • Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully• Interact directly with managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow• Provide onboarding training for all levels of management and end users as necessary.• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content.• Comfortable working independently to assess the downstream and upstream impacts of a Salesforce.com request.• Assist Administrator in working with a variety of stakeholders to scope and execute upon large-scale sales/post-sales process improvement projects.• Have professional experience working with Salesforce and working on my Salesforce administrator certification.• Strong ability to communicate effectively.• Take pride in owning the execution of projects. Possess the ability to solve problems effectively collaborating with a team as much as working independently.

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  RCI Systems, LLC (Acquired by National Fire 8-2019)

  • Tempe, Arizona

  • Purhasing Admin - Service Department

    • Dec 2016 - Feb 2022
    • Tempe, Arizona

    Coordinate scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance with the Field Service team and customers.Provide support for Field Service Technicians and Field Service Manager via phone and email.Contact customers for bundle opportunities of repair and preventative maintenance work orders.Monitor incoming phone and email traffic from internal and external customers to provide timely and accurate response and resolution of inquiries and requests..Create and dispatch work orders using Salesforce.com for Applications and Field Service teams coordinating on-site visits and new products installationsPrepare and follow through with both Service and Deficiency proposals to customers. Once approved, create work order and order required material from vendors.

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  Food 2828

  • Phoenix, Arizona Area

  • Kitchen Manager

    • Jul 2013 - Sep 2016
    • Phoenix, Arizona Area

    Pastry Chef, responsible for daily production of baked goods, confectioneries and beverages. Prepare brownies, cookies, cakes, chocolates, candies, etc. for distribution to customers. Develop new products and baked goods for customers. Maintain recipes for cost control and production consistency. Maintain and control raw material inventory as well as product inventories. Check in and verify deliveries. Responsible for maintaining staff.

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  Joanne Rosnagle

  • Phoenix, AZ

  • Self Employed

    • Jan 2009 - Apr 2016
    • Phoenix, AZ

    Produce quality commercial appraisal reports. Work effectively with clients and associates. Assist in research data. Schedule and assist on property inspections. Light accounting duties.

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  Raffas Waterfront Grill

  • Kingwood, Texas

  • Pastry Chef

    • Aug 2012 - Jun 2013
    • Kingwood, Texas

    Pastry Chef, responsible for daily production of house desserts and baked goods. Prepare baked goods for Sunday Brunch. Prepare pastry and baked goods for catered events and special house events, as needed. Back up prep chefs and train with Chef on culinary items. Enter recipes in Cheftec for cost control and production consistency. Check in and verify daily deliveries.

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  GH Construction, LLC

  • Phoenix, Arizona Area

  • VP Purchasing

    • Nov 2007 - Jan 2009
    • Phoenix, Arizona Area

    Established and maintained an online bid system. Negotiated contracts with subcontractors. Reviewed and red-lined blueprints with architects. Established all standard and optional material, fixtures, etc. for all homes. Co-managed construction department; established policies and procedures for field personnel; managed all trades. Reduced construction (sticks and bricks) costs by 35-40%. Worked effectively with architects, engineers, developers, contractors, inspectors, city officials and field personnel.

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  Maracay Homes

  • Phoenix, Arizona Area

  • Purchasing Agent

    • Jan 2007 - Oct 2007
    • Phoenix, Arizona Area

    Managed purchasing for eight (8) active subdivisions. Negotiated with subcontractors. Cut construction costs on my tracts by 12-20%. Exposure to national supply chains. Participated in Green Building Roundtable with other Weyerhaeuser home building companies, input on national guidelines. Held the General Contractor’s license for the company.

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  Rick Hancock Homes

  • Phoenix, AZ

  • Purchasing Manager

    • Feb 2006 - Dec 2006
    • Phoenix, AZ

    Managed purchasing for three (3) active subdivisions. Negotiated contracts with subcontractors.

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  Nationwide Homes, Inc,

  • Lake Havasu City, Arizona

  • Assistant Purchasing Manager/Design Center Manager

    • Jul 2002 - Jan 2006
    • Lake Havasu City, Arizona

    Managed and trained design center personnel for all communities. Scheduling of allsubcontractors.

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  State Title Agency/La Paz Title Agency

  • Lake Havasu and Parker, Arizona

  • Branch Manager/Escrow Officer

    • Jan 1989 - Jun 2002
    • Lake Havasu and Parker, Arizona

    Responsible for all operations, including supervision and training, as well as escrow origination.