Experience

• 

  Bumble Inc.

  • Toronto, Ontario, Canada

  • Project Manager/Consultant

    • Feb 2024 - Present
    • Toronto, Ontario, Canada

    Leading the integration of banks (payments and statements) into my customer's NetSuite ERP system.◾ Integrating 5 global banks with multiple currencies and branches◾ Working closely with Netsuite consultants including integration and project teams◾ On track to meet overall project timelines

• 

  HP

  • Global Program Manager

    • Feb 2022 - Oct 2023

    Led the migration of HP’s global telephony platform from on premises Genesys Engage to Genesys Cloud.◾ Migrated over 55 locations and 10,000 agents across Americas, EMEA and APJ.◾ Led a global cross-functional team of 6 technical experts/architects, 7 regional leads and 6 implementation project managers providing Smartsheet tools for project updates, statistics and management dashboards.◾ Migrated 15 locations and over 4,200 agents in one day resulting in the largest single day migration for HP and our systems integrator.

  • Global Client Manager

    • Nov 2018 - Feb 2022

    Managed the delivery of a global Managed Print Services (MPS) contract for over 33,000 devices in North America, Europe, and Asia. Managed contracts with a total contract value (TCV) over $80M USD USD. ◾ Led Canadian and US delivery teams in renewals valued at $80M USD.◾ Received consistent Net Promoter Scores of 10/10.◾ Consistently met or exceeded revenue and gross margin targets.◾ Developed internal and customer relationships with global regional leads that facilitated the provision of consistent customer experiences.

  • Client Manager

    • May 2016 - Nov 2018

    Managed the delivery of the Canadian Managed Print Services (MPS) contract for 30,000 devices in Canada.◾ Drove profitable P&L for the country; focused on exceeding margin and revenue targets.◾ Developed changes, improvements, corrective actions whenever applicable.

• 

  Hewlett Packard Enterprise

  • Mississauga, Ontario

  • Technology Services Sales Consultant

    • Aug 2013 - May 2016
    • Mississauga, Ontario

    Sold proactive and reactive services to support HPE’s Enterprise storage, servers, and networking equipment.◾ Achieved 94% of a $12M USD target in first year despite falling US dollar.

• 

  HP

  • Americas Employee Programs Manager

    • Aug 2012 - Aug 2013

    Strategic planning and execution of Americas Employee Programs targeting over 10,000 employees.◾ Created Brainshark™ videos in 4 languages to communicate quarterly business results, reaching >80% of target audience.

  • Business Manager

    • Nov 2010 - Jul 2012

    Thought leader determining direction for Technology Services Delivery Canada (Customer Support).

  • Canadian Account Delivery Program Manager

    • Nov 2008 - Apr 2012

    Developed governance model for the team of 10 Canadian Account Delivery Managers (ADMs)◾ Streamlined responsibilities, objectives and deliverables that resulted in consistent measurements for utilization and clear understanding of customer reporting.

  • Account Delivery Manager

    • Apr 2007 - Feb 2011

    Maintained a break/fix Service Level of greater than 90% on over 20,000 HP printers at one of Canada’s leading financial institutions.

  • Consumer Support Manager

    • Feb 2005 - Apr 2007

    Setting the strategy for how we would provide support and service to all of HP's consumer products.

  • Segment Marketing Manager

    • Dec 2002 - Feb 2005

    Provided marketing programs and collateral for Enterprise and Public Sector customers.

• 

  OpenText

  • Canada
  • Software Development
  • 700 & Above Employee

  • Project Manager

    • Mar 2000 - Dec 2002

    Formerly Centrinity Inc. Provided Project Management for implementations of the FirstClass software products running on AIX and Linux platforms.

  • Customer Support Manager

    • Mar 1997 - Mar 2000

    Formerly Centrinity Inc. Manager of our help desk and onsite field service organization.