Experience

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  Knights of Old

  • Kettering

  • European Supervisor

    • Aug 2014 - Present
    • Kettering

    Main job role to be supervising the workload and productivity of the team and liaising with partners along with all internal departments. Pricing and invoice queries, identifying and communicating training needs, booking deliveries, entering and updating jobs, processing EDI and excel files, preparing transportation paperwork. Resolutions of any delivery issues required. Leading by example, communication and being approachable having worked collaboratively we have built a good team to achieve company goals and objectives.

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  wenglor sensoric group

  • Germany
  • Automation Machinery Manufacturing
  • 500 - 600 Employee

  • Telemarketer

    • Jun 2006 - Present

    The major responsibility of the job role was to market the company in a professional and effective manner, this was achieved by using the telephone and entailed contacting potential customers and building an effective database.I was required to generate and track new leads for the sales department, this involved additional system and product training as a result it enabled me to give accurate quotes to customers calling in. In the role I was able to work with colleagues, however I was mainly self motivated and worked on my own initiative, I was able to adapt to the given situation and work efficiently.

  • Telemarketer

    • Jun 2006 - May 2007

    The major responsibility of the job role was to market the company in a professional and effective manner, this was achieved by using the telephone and entailed contacting potential customers and building an effective database.I was required to generate and track new leads for the sales department, this involved additional system and product training as a result it enabled me to give accurate quotes to customers calling in. In the role I was able to work with colleagues, however I was mainly self motivated and worked on my own initiative, I was able to adapt to the given situation and work efficiently.

• 

  Rigid Containers Limited

  • United Kingdom
  • Packaging and Containers Manufacturing
  • 1 - 100 Employee

  • Customer Services Manager

    • Sep 2010 - Aug 2014

    Within the role I was responsible for 22 Customer Service Agents, a Deputy Customer Services Manager and a receptionist. I continued to make decisions daily to support the business and meet our Customer's expectations. I implemented face to face visits between customers, key account managers and customer service agents. I tied Rigid to our customers as an integral part of the services that the customers came to expect. I recruited new members to the department and along with inductions I set up a training structure for the office. I was part of and oversaw the writing of departmental procedures which were then used to assist during one to one training between a new recruit and a customer service agent. I had to restructure due to taking on new sites and the department came to have 4 pod leaders with a 5th to be filled, taking the department forward to meet the business needs. Pivotal to the business in liaising between all departments from warehousing to transport and site director level, between all 4 sites, making sure we put our customers needs to the forefront in every possible way.

  • Deputy Customer Services Manager

    • Sep 2008 - Sep 2010

    Assisted in the daily running of the department, queries, problem solvingAttendance at meetings should the Customer Services Manager not be available

  • Customer Service Representative

    • May 2007 - Sep 2010

    The scope of the job was to act as the interface between the Customer and Rigid through which all internal contact with the customer should be madeResponsibilitiesLiaising with Sales Representatives assigned to the customerDealing with customer general enquiriesRaising quotes and creating specificationsEntering pricesPlacing ordersMonitoring and maintaining finished goods stock levels with authorized remakes of stock, creating stock call offsProcessing customer complaintsRaising documentation for new tooling, artwork, invoices, creditsEnsuring the telephone is answered in a timely manner, dealing with customers courteously and in manner that favourably reflects the imagine of the company. Although each contact had a portfolio of accounts at any given time, we had to deal with enquiries from any customer account whether trade or standard customer at any time as required.

  • Customer Service Representative

    • May 2007 - Sep 2010

    The scope of the job was to act as the interface between the Customer and Rigid through which all internal contact with the customer should be madeResponsibilitiesLiaising with Sales Representatives assigned to the customerDealing with customer general enquiriesRaising quotes and creating specificationsEntering pricesPlacing ordersMonitoring and maintaining finished goods stock levels with authorized remakes of stock, creating stock call offsProcessing customer complaintsRaising documentation for new tooling, artwork, invoices, creditsEnsuring the telephone is answered in a timely manner, dealing with customers courteously and in manner that favourably reflects the imagine of the company. Although each contact had a portfolio of accounts at any given time, we had to deal with enquiries from any customer account whether trade or standard customer at any time as required.

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  DATS PRINT SERVICES LTD

  • United Kingdom
  • Printing Services
  • 1 - 100 Employee

  • Account Manager

    • Oct 2001 - Jun 2006

    Working in a busy sales office I liaised between customer, the design studio and the printers to ensure that orders were completed to customer specifications. A pressured working environment I often had to work to tight deadlines and multi task. Answering incoming calls and dealing with queries effectivelyChasing orders and problem solvingCreating and chasing customer quotesProactive sales calls to both existing and new customers to discuss promotions and increase customer loyaltyAfter sales/customer services calls to ensure customers were happy with their productsProof reading art work for the design studioSupporting in other areas of the business as and when requiredCustomer visits

  • Account Manager

    • Oct 2001 - Jun 2006

    Working in a busy sales office I liaised between customer, the design studio and the printers to ensure that orders were completed to customer specifications. A pressured working environment I often had to work to tight deadlines and multi task. Answering incoming calls and dealing with queries effectivelyChasing orders and problem solvingCreating and chasing customer quotesProactive sales calls to both existing and new customers to discuss promotions and increase customer loyaltyAfter sales/customer services calls to ensure customers were happy with their productsProof reading art work for the design studioSupporting in other areas of the business as and when requiredCustomer visits

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  ABLE-DIRECT NORTHAMPTON LIMITED

  • Earls Barton, England, United Kingdom

  • Customer Service Team Leader

    • Sep 1987 - Oct 2001
    • Earls Barton, England, United Kingdom

    This was my first position after leaving education. I started as a Customer Services Adviser and was promoted to Team Leader once the department grew.Receiving incoming callsComplaint handling, problem solvingReceiving and answering queries via post, telephone and emailOrder processingOverseeing the workload of nine other colleagues to ensure all work was completed on time