Experience

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  Staybridge Suites Rochester University Hotel

  • General Manager

• 

  Staybridge Suites Rochester University Hotel

  • General Manager

    • Jan 2018 - Present

  • Director of Sales and Marketing

    • Jan 2018 - Nov 2021

• 

  Holiday Inn Rochester Downtown

  • Rochester NY

  • Director of Sales and Marketing

    • Apr 2015 - Jan 2018
    • Rochester NY

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  Radisson Airport Hotel

  • Rochester, New York Area

  • Director of Sales

    • May 2014 - Apr 2015
    • Rochester, New York Area

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  Staybridge Suites Hotel (Intercontinental Hotels Group)

  • Director of Sales

    • Aug 2008 - May 2014

    Identify, solicit and secure new business through a combination of personal calls, telephone sales calls, client events, sales blitzes, and trade shows, utilizing individual creativity and innovation. Manage and direct the on-property sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share. Adhere to yield management strategies in order to maximize room revenue, utilizing effective yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. Partner with management team to create and implement a marketing plan addressing revenue, customers and market. Work collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Interact effectively with guests/clients, sales and other hotel departments in order to ensure total guest satisfaction. Execute and support hotel's Customer Service Standards, hotel's Brand Standards and operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Implement exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Actively participate in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.

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  Bausch & Lomb

  • Travel Manager/Sr. Sourcing Manager

    • Jan 2006 - Aug 2008

    Execute strategic and tactical objectives for corporate travel manager function in the Global Sourcing and Procurement department for national global travel. Identify opportunities and initiate programs related to travel savings and service improvements, via cost improvement projects and deployment of benchmarking-generated best practices.Provide analysis and reports regarding travel compliance, ROI, cost avoidance, tier 1 and 2 supplier diversity spend and corporate T&E card spend. Negotiate agreements, rates, services, and incentives with travel vendors and manage supplier contract fulfillment including service level agreements. Develop, maintain and administer Global Travel Policy and coordination as it relates to accounting and finance groups responsible for related travel and expense card programs and travel expense solutions. Manage outsourced Travel Management Company including all operational issues, service issues, management reporting systems and adherence to policy. Managed onsite travel agency consisting of five travel agents and three meeting planners.

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  Hyatt Regency Rochester Hotel

  • Sales Manager

    • Mar 2004 - Dec 2005

    Receive and administer all incoming inquiries concerning rates, customer service issues, and special request reservations from corporate, individuals, tour operators, and entertainment managers.Negotiate annual volume rate agreement proposals for corporate accounts for individual and small group business travelers. Administer corporate volume accounts throughout length of agreement ensuring guests receive agreed upon amenities, discounts and required reservations.Generate new and incremental business from entertainers, motor coach tours, and leisure travelers from cold calls, sales blitzes, trade shows, newspapers and other sources. Prepare and analyze monthly reports regarding competitive set hotels, trends, production volume, promotion ROI as well as other market research data obtain from hotel specific reports.

  • Sales Manager

    • Mar 2004 - Dec 2005

    Receive and administer all incoming inquiries concerning rates, customer service issues, and special request reservations from corporate, individuals, tour operators, and entertainment managers.Negotiate annual volume rate agreement proposals for corporate accounts for individual and small group business travelers. Administer corporate volume accounts throughout length of agreement ensuring guests receive agreed upon amenities, discounts and required reservations.Generate new and incremental business from entertainers, motor coach tours, and leisure travelers from cold calls, sales blitzes, trade shows, newspapers and other sources. Prepare and analyze monthly reports regarding competitive set hotels, trends, production volume, promotion ROI as well as other market research data obtain from hotel specific reports.

• 

  Blue Cross Blue Shield/Excellus

  • Client Relations Support-Group Sales MedAmerica

    • Jan 2004 - Mar 2004

    Prepare and produce responses for Request for Proposals for potential corporate accounts. Along with Conducted analysis for enrollment campaign effectiveness and completed policy comparisons for web comparison requests.

  • Client Relations Support-Group Sales MedAmerica

    • Jan 2004 - Mar 2004

    Prepare and produce responses for Request for Proposals for potential corporate accounts. Along with Conducted analysis for enrollment campaign effectiveness and completed policy comparisons for web comparison requests.

• 

  Palmer Food Services, Inc

  • Marketing Manager

    • Aug 2000 - Jul 2003

    Planned overall marketing program including the development of marketing plan, budget, public relations, print media, web communications and product promotions for new products and services for three corporate locations.

  • Marketing Manager

    • Aug 2000 - Jul 2003

    Planned overall marketing program including the development of marketing plan, budget, public relations, print media, web communications and product promotions for new products and services for three corporate locations.

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  Time Warner Cable

  • Sales Assistant

    • 1984 - 1990