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Joanna Otis
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Bio
Experience
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EMM Group
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Greater New York City Area
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Bartender
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2016 - Present
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Greater New York City Area
Responsibility of organizing, serving and making drinks behind the bar at a high-volume establishment. Helping to creating new seasonal drinks while fully handling large quantities of money in the register.
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Rion Tech
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Greater New York City Area
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Executive Secretary
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2014 - Present
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Greater New York City Area
Clerical and administrative support for a commercial restaurant equipment company. Answering and redirecting calls, managing daily scheduled meetings, filing any and all paperwork in regards to company’s financial business.
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Mediator
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Jan 2018 - May 2018
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NYC
• Learning the Consumer Protection Laws and Licensing Laws dealt with the DCA.• Handling consumer complaints and logging them into the DCA’s program (ALBA).• Making initial contact between both parties involved in the complaint.• Continuous interaction with consumers and businesses to achieve mediation in the case.• Maintain job knowledge to effectively carry out responsibilities of assigned cases.• Pursue information
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Education
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John Jay College (CUNY)
Certificate in Dispute Conflict Resolution, Confict Resolution -
John Jay College (CUNY)
Bachelor's degree, Criminology
Suggested Services
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Industry Focus. “Alternative Dispute Resolution”
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