Experience

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  Applegate Marketplace Ltd

  • United Kingdom
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Buyer Support Team Leader & HR Executive

    • Jun 2020 - Present

    Alongside my HR duties, I have taken on the position of Buyer Support Team Leader.- Managing a team of 3 Buyer Success Executives to ensure all KPIs are met. - Training all team members on relevant procedures. - The smooth running of the team, ensures all buyers that come through the platform are being handled professionally and with a great level of customer service.- Responsible for improving the Buyer Management process to influence a larger number of repeat users.- Reporting of KPIs.Achievements:Spoke in Parliament regarding Apprenticeships, and achieved a Distinction in my Level 6 Chartered Degree Apprenticeship.

  • Human Resources Executive

    • Sep 2016 - Present

    - Manage and train the new intake of Business Management Apprentices.- Design and implement recruitment processes. - Take part in all interviews for the business from the workplace degree scheme to telesales roles.- Control the use of our HR system.- Dealing with day to day HR enquiries for staff, including holidays, sickness leave etc. - Proposing and developing our annual engagement survey, analysing results and implementing changes.- Designing a personal development plan for employees and carrying out appraisals. - Taking on the responsibility for the payroll process. - Handling sensitive, private and difficult matters within the workplace.

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  1610 Active

  • Recreation Assistant

    • Sep 2014 - Sep 2016

    Completing National Pool Lifeguard Qualification.Completing First Aid at Work Qualification.Saving lives over Torridge, Torrington and Holsworthy Leisure Centres.Updating Fitness profiles.