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Joann Shields is a seasoned professional with extensive experience in change management, program management, governance, strategy, and project management. She has held various leadership roles in government agencies, including Chief Information Officer and Director General Digital Transformation at Health Canada, and has advised senior executives on transformational change and organizational change management. Joann holds a Master of Business Administration (MBA) from Carleton University and has certifications in Prince2, Change Leader Roadmap Navigator, PROSCI ADKAR, and ITIL Foundations.

Credentials

  • Prince2
    Axelos
    Jun, 2015
    - Apr, 2026
  • Change Leader Roadmap Navigator
    Being First
    Oct, 2013
    - Apr, 2026
  • PROSCI ADKAR
    AdPro
    Sep, 2013
    - Apr, 2026
  • General Certification - Learning Styles, Group Styles and Organizational Culture
    Human Synergistics
    Jun, 2013
    - Apr, 2026
  • Registered Change Management Practitioner
    APMG
    Jun, 2012
    - Apr, 2026
  • COBIT Foundation
    -
    Mar, 2012
    - Apr, 2026
  • ITIL Foundations
    -
    Mar, 2012
    - Apr, 2026

Experience

    • Chief Information Officer, Director General Digital Transformation
      • Feb 2023 - Present
      • Ottawa, Canada Area

      With my team, I am responsible for client relationships, service excellence, digital transformation strategy and change adoption as well as supporting digital health initiatives for the FPTI work to improve access to patient and health data. My focus is always on people and how to drive positive change through continuous improvement.

  • Infrastructure Canada
    • Ottawa, Canada Area
    • CIO, DG IMIT and Chief Security Officer
      • Jun 2019 - Feb 2023
      • Ottawa, Canada Area

      I was responsible for the delivery of information technology and promoting digital mindsets to support our digital ambition as well as the transformation of how INFC delivered our Gs&Cs programs through modern technology and digital practices. My goal, to be a strategic partner with the program executives. In addition to being the Chief Information Officer, I was also the Chief Security Officer.

    • Senior Director, Agile Programs, Digital Transformation Service Sector
      • Oct 2018 - Jun 2019
      • Ottawa, Canada Area

      Responsible for Change Management, Stakeholder Engagement and Agile Adoption in ISEDs Digital Transformation.

    • Director, HR & Workplace
      • Mar 2018 - Oct 2018
      • Ottawa, Canada Area

      Responsible for various functions related to organizational effectiveness including leadership, change management and Operational Excellence.

    • Director, Partner Implementation and Integration
      • Oct 2016 - Jun 2017
      • Ottawa, Canada Area

      Responsible for transition of government departments (185,000+ users) to a new GC wide email system and to mitigate client systems at risk; managing a team of 10 employees performing project management, organizational change management, client relationship management, governance, vendor management and issues/risk management;

    • Director, Enterprise Change
      • Sep 2015 - Oct 2016

      Responsible for the enterprise organizational change management framework, change leadership, learning/strategy and execution of change mgmt across all company change/transformation efforts.

  • Shared Services Canada
    • Ottawa, Canada Area
    • Director, Partner Implementation and Integration
      • Jan 2015 - Sep 2015
      • Ottawa, Canada Area

      Responsible for successful transition of 20 government departments (185,000+ users) to a new GC wide email system; managing a team of 10 employees performing project management, organizational change management, client relationship management, governance, vendor management and issues/risk management; Initiated and lead an interdepartmental Organizational Change Network with over 100 members from 36 organizations.

    • Sr. Advisor, Organizational Effectiveness and Capability Management
      • Jan 2014 - Jan 2015
      • Chalk River / Ottawa, ON

      As part of an Interchange Canada assignment, I advised senior executives and developed and executed strategies on transformational change and organizational change management related to a broad range of initiatives including redeployment to the introduction of a Government Owned-Contractor Operated (GoCo).

  • Shared Services Canada
    • Ottawa, Canada Area
    • Director, Strategic Change Office
      • Nov 2011 - Jan 2014
      • Ottawa, Canada Area

      Initiated the strategic direction and established a Strategic Change Office within a new government department including the mandates for Culture and Branding, Change Leadership, Enterprise Change Roadmap Dashboard / monitoring and Methodology, Tools and Advisory Services.

  • Treasury Board Secretariat
    • Ottawa, Canada Area
    • Sr. Project Manager / Director, Chief Information Officer (CIO) Branch
      • May 1999 - Nov 2011
      • Ottawa, Canada Area

      Performed increasingly senior roles from Manager to Director in the areas of Organizational Change and Readiness, Business Process Transformation, Service Transformation and Strategy, Policy, Architecture and Expenditure Management; Provided strategic advice, briefings, recommendations and strategy to senior management.

    • Systems Developer to Principle Consultant
      • Mar 1996 - May 1999
      • Ottawa, Canada Area

      Business systems consulting and software development with large and small organizations including Electronic Data Systems (EMS); American Management Systems (AMS), Newbridge Networks and Cognetics Inc.

  • Statistics Canada
    • Ottawa, Canada Area
    • Financial Systems Officer
      • Mar 1994 - Mar 1996
      • Ottawa, Canada Area

Education

  • 2000 - 2004
    Carleton University
    Master of Business Administration (MBA), Information Systems; Organizational Behaviour
  • 1993 - 1994
    Algonquin College of Applied Arts and Technology
    Computer Programmer Diploma, High Honours
  • 1988 - 1992
    Carleton University
    Bachelor of Commerce (B.Com.), Business Information Systems and Organizational Behaviour
  • Adpro training

Suggested Services

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Industry Focus. “Government Administration”

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