Experience

• 

  Pro Washers

  • Chief Executive Officer

    • Jul 2020 - Present
• 

  Atlantic Services Group, Inc.

  • United States
  • Facilities Services
  • 1 - 100 Employee

  • Customer Care Manager/Office Manager

    • Sep 2015 - Jul 2020

    ●Manage office of over 35 employees●Manage Receptionist and newly hired administrative support team members and provided training as needed●Engagement Team Lead in planning and executing employee events to increase morale level and productivity●Customer care manager for call center●Ensure all supplies that are requested are fulfilled●Price check all inventory items●Charge back the appropriate departments for their supplies●Oversight of basic IT needs●Schedule maintenance and repair to all office hardware ●Monitor Claims to ensure prompt response to all new claims and updates to pending claims●Ensure accuracy and completeness of claims-related documents●Follow-up with operations teams to ensure deadlines are met and process is adhered to●Draft monthly trend analysis report for management showing frequency and cost of claims●Utilize a risk based approach to assess the overall adequacy and effectiveness of operational controls●Examine and interpret records, reports, operating practices and documentation to ensure compliance with policies from source information found in various software formats●Advise clients on how they can improve their risk levels●Monitor and assess evaluation finding responses and implementation of risk management strategies●Identify and engage key stakeholders in remediating compliance issues●Determine operational risks and communicate data findings to management teams●Processed additional data to identify positive outcomes to communicate findings to the management teams to ensure those behaviors are repeated●Organize and identify all outstanding accounts to be targeted for collection●Create payment histories for customers with payment plans●Update customer contact information and intended payment method●Send payment requests, process payments & close accounts●Reconcile customer accounts and apply payments to appropriate invoices

  • Executive Administrator

    • Mar 2008 - Jul 2020

  • Accounts Receivable Specialist

    • Feb 2015 - Sep 2015

    • Organize and identify all outstanding accounts to be targeted for collection• Create payment histories for customers with payment plans• Update customer contact information and intended payment method• Utilize multiple methods of communication to reach customers to resolve their outstanding balance• Send payment requests• Process payments• Close accounts• Reconcile customer accounts and apply payments to appropriate invoices

• 

  Atlantic Valet

  • Washington D.C. Metro Area

  • General Manager

    • 2008 - 2015
    • Washington D.C. Metro Area

    Responsibilities• Maintain business relationships and create new relationships to increase sales revenue• Attend networking events to promote all lines of the business• Oversee the contracting of valet events • Collaborate with Risk Management in the auditing process to assure quality is maintain...

• 

  Majestic Title Services

  • Centreville, VA

  • Settlement Agent

    • Aug 2006 - Dec 2007
    • Centreville, VA

    Responsibilities• Review sales contracts and loan documents and order all necessary documentation to process the case• Evaluate property title abstracts from the courthouse and determine property title issues such as unreleased trusts/mortgages, liens and judgments• Contact all parties involved i...