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Joann C. Kananda
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- Social Media
- Graphic Design
- Digital Marketing
- Art Direction
- Adobe Photoshop
- Show all
Bio
Experience
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Airtel Zambia PLC
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Lusaka, Lusaka, Zambia
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Customer Experience Specialist
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Mar 2022 - Present
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Lusaka, Lusaka, Zambia
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UBA Zambia
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Lusaka, Zambia
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Customer Service Manager
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Jan 2020 - Mar 2022
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Lusaka, Zambia
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Nigeria
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Banking
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700 & Above Employee
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Digital Marketing Specialist
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Nov 2015 - Mar 2022
Planning digital marketing campaigns, email, social media and display advertising; Maintaining our social media presence across all digital channels; Measuring and reporting on the performance of all digital marketing campaigns ; Identify trends and insights, and optimize spend and performance based on the insights; Brainstorm new and creative growth strategies
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Customer Service Quality
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Nov 2015 - Mar 2022
Making sure the company is working as effectively as possible to keep up with competitors; Setting up and maintaining controls and documentation procedures; Devising and establishing a company's quality procedures, standards and specifications ; Reviewing customer requirements and making sure they are met
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Roots
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Ontario, Canada
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Assistant Manager
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2013 - 2015
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Ontario, Canada
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Education
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2007 - 2012Fanshawe College
Fashion Merchandising
Suggested Services
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Industry Focus. “Telecommunications”
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