Okay, let’s tackle this. So Joann has 24 years of experience in customer service and management, which is a decent amount of time. She’s worked in the airlines industry, which is a specialized field with its own set of skills. Location is Wyandotte, Michigan, which is not a major hub for high-paying industries. Considering her experience and skills, I would estimate her hourly rate to be around $40, which is a relatively standard rate for a customer service manager in a smaller city. Some online sources suggest that customer service managers with similar experience can earn between $30-$60 per hour, but that’s not taking into account her specific industry and location.