Experience

• 

  Montgomery College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Executive Associate- Humanities Area

    • Jan 2022 - Present

    Manages the day-to-day operations of the Office of the Humanities Area Instructional Dean providing a wide variety of administrative duties. Assist the Dean in the execution of various duties. Serves as the front-line representative and liaison of the Dean’s office and instructional area directly supporting the Instructional Dean who works closely with college-wide Vice-President/Provosts, instructional deans, department chairs, faculty, staff and students, governance groups, advisory committees, as well as various external and internal committee members, and many college and campus directors as well as educational and community leaders. All attendant duties thereof. Supervises workflow of the office and is responsible for prioritizing work to ensure that projects are completed in a timely manner; this includes assisting others in the instructional area to be certain that faculty and classroom needs are being met for student success. Provide supervision to the area administrative aides as needed in reference to alternate ESH, budget, accounts, assuring accuracy in terms of accounts charged, adjuncts’ rate of pay, etc. Oversee faculty advancement in rank, etc. Responsible for preparing “Contracts Signed under Sub-delegation” and alternate ESH reports and other reports as requested by the VP/Provost area. Serves as technology representative for the area in terms of working with support staff and processing paperwork for hardware and software requests. I assist executive associate and administrative aides as needed on procedural matters, advancement in rank, faculty evaluations, various forms and related distribution, contact persons, etc. Communicate with others throughout the College to arrange schedules, meetings, and to relay or obtain information; or, to pass on instructions and information about events, professional development opportunities and matters requiring attention.

  • Administrative Assistant II

    • Jan 2015 - Jan 2022

    Serves as liaison between departments, programs, students and the college community and the general public. Answer telephone, e-mail, and in-person inquiries. Confidentiality of documents and personal information is primary for this position.Assists Department Chair with correcting and verifying course schedule each semester including summer and winter session. Responsible for keeping a department binder with all faculty teaching schedules, syllabi, room schedules of all discipline classes and events for the Education and Social Sciences Area on the Takoma Park/Silver Spring Campus. This includes managing and updating the Outlook Calendar for faculty scheduling. Input faculty load into Banner and verify CRN (course number) and ESH (equivalent semester hours). Process faculty pay through FLAC. Print and distribute Banner reports and rosters to faculty. Monitors department accounts including but not limited to honorarium, instructional/office supplies, local travel, professional development, part-time faculty leave, student aide time sheet.

  • Administrative Assistant

    • Jan 2011 - Dec 2014

    First as a student, then as a Temporary administrative aide, support the Vice President and administrative manager of the campus. Provide computer support, events support, create and update documents and directories - online and print, create signage for events, provide excellent customer service to a variety of internal and external constituents, both in person and by phone. Produce a variety of word-processed documents such as letters, memoranda, and event posters. Screen and transfer telephone calls to the Vice President and administrative manager. Maintain accurate files, records, and forms, electronic and paper. Handle supervisors' calendars and schedule and coordinate meetings. Logistical support for supply ordering and maintenance.

  • Student Assistant

    • Jan 2009 - May 2011

    Assist students and teachers in the use of computers, software and related peripherals; prepare teaching materials and learning activities as directed. Monitor the students; make class and individual adjustments based on requests. Maintain computers for school use. Develop student work schedules for computer lab use. Maintain an attractive and functional lab; perform preventative maintenance on computers, including weekly cleaning of mouse and keyboards. Train other student assistants in processes of lab.

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  Giant Food

  • Sales Associate

    • Feb 2013 - Jul 2013

    Receive payment from customers by cash and credit cards. Issue receipts, refunds, credits, or change outstanding to customers. Establish and categorize prices of goods by means of calculators, cash registers, or optical price scanners. Calculate total payments received, and reconcile this with sum of sales. Resolve customer complaints using excellent customer service skills. Calculate money in cash drawers at the beginning and the ending of shifts to make sure that amount is accurate and that there is sufficient change. Maintain spotless checkout areas of grocery store.

• 

  JCPenney

  • Sales Associate

    • Aug 2008 - Dec 2008

    Provided excellent customer service to all customers at a high volume store in Montgomery County in both English and Spanish as a friendly, personable face for the company Balanced cash drawer daily without error. Prepared sales contracts and accepted payment through cash, check and credit card. Assisted in display of merchandise, maintained sales records for inventory control and answered customers' queries and concerns.