Topline | Joan Sylvester

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Joan Sylvester

Billing Analyst at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Verizon Small Business</span>

Intro Book

Seasoned professional with expertise in process improvement and customer service.

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Location

Cedar Rapids, Iowa, United States, US

Skills

Process Improvement
Customer Service
Strategic Planning
Vendor Management
Insurance
Access
Sales
Team Building
Crm
Call Centers
Training
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$75.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Joan Sylvester has a mix of customer-facing and process-oriented skills. She has experience in call centers, sales, and vendor management. Her education in Liberal Arts and certification in Life and Health Insurance add some value. However, her role and industry don’t seem to be in high demand or high-paying. Based on national averages for similar roles, I estimate her hourly rate to be around $75, which is on the lower end. This is because her experience is mostly in customer-facing roles, and her skills don’t seem to be in high demand. Some professionals with similar experience might charge $100-$150 per hour, but Joan’s role and location seem to be more entry-level.

Bio

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Topline AI

Joan Sylvester is a seasoned professional with expertise in process improvement, customer service, strategic planning, vendor management, insurance, access, sales, team building, CRM, call centers, and training. She has 2+ years of experience as a Billing Analyst at Verizon Small Business, 11 months as an Account Manager at Holmes Murphy & Associates, and 2+ years as a Personal Banker at Wells Fargo Bank, NA. She holds a degree in Liberal Arts from the University of Iowa and a certification in Life and Health Insurance.

Experience

Verizon Small Business
- Billing Analyst
  - Oct 2012 - Oct 2014
  Responsible for the delivery of billing and credit services per individual customer contracts. • Displayed knowledge of financial, accounting, billing and credit systems. • Performed complex analysis on billing and credit issues and handled escalations related to the unique and/or complex billing...
Holmes Murphy & Associates
- Account Manager
  - Jan 2011 - Nov 2011
  Provided outstanding customer service to employers and employees.• Delivered employee benefit services that met the needs of specific clients to help grow their businesses.• Produced monthly health reports showing client specific loss ratio.• Created client specific new hire and renewal employee ...
Wells Fargo Bank, NA
- Personal Banker
  - May 2008 - May 2010
  Gather information from customers that come into the bank and assist them with financial opportunities• Provide expert advice and service to Wells Fargo customers• Understand customers’ financial needs and show them how to get the greatest possible value from Wells Fargo products and services• An...
APAC Customer Services, Inc
- Reports Analyst
  - Mar 2002 - Mar 2008
  Responsible for timely and accurate financial and customer reports• Gather requirements for start ups of new calling windows• Track and report daily, weekly, monthly, and year to date figures for specific clients• Analyze data for finance and billing• Analyze data for clients to enhance their pro...
Dan’s Overhead Doors and More
- Buyer
  - Aug 2000 - Aug 2001
  Responsible for timely and accurate order processing• Issued purchase orders to vendors• Audited invoices and statements to insure correct products and pricing• Interfaced with over 100 vendors to negotiate low prices and quality products• Pursued outstanding purchasing credit from vendorsCertifi...

Education

University of Iowa
Kirkwood Community College
Productivity Point International

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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Joan Sylvester

Refer a Friend to Get
100 Credits For FREE

$75.0

Hourly Rate