Experience

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  Bank of New Zealand

  • New Zealand
  • Banking
  • 700 & Above Employee

  • Senior Content Manager

    • Jul 2022 - Present

    Working closely with the National Knowledge Manager, and a team of Content Managers, our Senior Content Manager works alongside business owners and subject matter experts to ensure content needs are well thought out and designed, always with the end user in mind. Our key focus is to ensure staff are able to find what they need to complete tasks quickly and confidently, to enable them to deliver fast effective service that's right the first time. Key responsibilities include: - Own and drive projects independently and collaboratively. Working with stakeholders to understand business needs, problems and concerns, and strategise for the development and implementation of content - Analyse, scope, design and implement effective content management initiatives in alignment with BNZs strategy - Actively manage, maintain and govern content through all stages in the content management life cycle, including the management of the Information Architecture of the platform - Write clear, concise, and useful content that supports excellent customer service - Mentor Content Managers within the team, and Content Owners across the business, on content management best practice, to build enterprise capability and adoption - Champion a content community of practice with others across the content spectrum at BNZ - Work closely with our technical team on requirements and design of enhancements to the platform - Deliver training workshops in person and remotely

  • Knowledge Management Specialist

    • Mar 2020 - Jul 2022

    To drive BNZ’s enterprise Knowledge Management strategy and to support BNZ in harnessing, developing, sharing and effectively using organisational knowledge to improve enterprise-wide activities.We are BNZ’s centralised Knowledge Management team and our Knowledge Management Specialists work alongside business owners and subject matter experts to write clear, concise and useful content that helps our staff complete tasks quickly and confidently to enable them to deliver fast effective service that’s right first time.

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  Springer Nature

  • Auckland, New Zealand

  • Senior Publishing Administrator

    • Nov 2015 - Mar 2020
    • Auckland, New Zealand

    To oversee the Periodicals Administration Team, including assigning functions to team members, ensuring appropriate training is in place, facilitate smooth delivery of support services, and to provide additional support as required.To work closely with the manuscript tracking system, Editorial Manager, to ensure submitted and invited manuscripts are progressing through the system and queries are managed on a daily basis. This includes the execution of regular and bespoke reports, liaising with the Commissioning Editorial and Productions teams, and directly with authors and Editorial Board members.Includes the maintenance and administration of other Springer Nature proprietary systems to ensure content is available in the Adis product lines efficiently and accurately.

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  Kiwibank

  • Auckland

  • Information Manager

    • Oct 2014 - Nov 2015
    • Auckland

    • To manage Kiwibank's knowledge management systems for the distribution network, ensuring content is up to date, accurate and easy to understand, and delivers a consistent customer experience across all distribution channels.• Ensure all information and documented policies comply with relevant policies and legislation. Consult with Risk team to ensure all regulatory requirements are met.• Support the successful integration and execution of projects, campaigns, promotions and business initiatives by ensuring our people have the processes and information they need to do their job.• Actively assess and report on the performance of information management systems and communication solutions, ensuring systems are agile enough to deliver the communication needs for a regionally dispersed distribution network 7 days a week.• Assist the Distribution Strategy and Support team to manage information ensuring correct storage, archiving and dissemination of all information throughout the distribution network and advocate on behalf of all information management related services

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  New Zealand Post

  • Auckland, New Zealand

  • Information Specialist

    • Jul 2014 - Oct 2014
    • Auckland, New Zealand

    • Improving business process by analysing, interpreting, communicating and interrelating information• Providing support to implementation solutions to ensure operational effectiveness and efficiency• Working with the business units to develop business cases in line with the overall strategic and operational programmes• Managing the knowledge management systems, and analysing and reporting on information about solutions• Document and manage existing repetitive processes and projects • Standardise and improve support and frontline services

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  Springer Science+Business Media

  • Auckland, New Zealand

  • Knowledge and Information Manager

    • Feb 2010 - Jul 2014
    • Auckland, New Zealand

    Develop, implement and manage the strategy for information management and knowledge sharing which supports the company’s future strategy, goals and culture and focuses on the core requirements of the larger organisation’s mission.

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  Wolters Kluwer

  • Netherlands
  • Information Services
  • 700 & Above Employee

  • Information Resource Centre Manager

    • Feb 2005 - Feb 2010

    Provision of an information service that meets business needs and can change and adapt as the business does.

  • Core Services Librarian

    • May 2003 - Jan 2005

    To provide core library services which are professional, relevant, timely and meet customer needs. Specifically:• Collection Management• Reference Services• Interloans• Systems Management• Team leader to a team of 6

  • Serials Librarian

    • Jul 2002 - May 2003

    Responsible for providing medical literature via subscription management through journals, booksand literature monitoring services. Tasks included:• Liasing with external vendors for subscription journals• Ensuring accurate and complete financial records related to journal spending• Maintaining IRC intranet pages• Cataloguing book and conference materials

  • Media Release Administrator

    • Jan 2002 - Jun 2002

    Responsible for providing media release content to editorial groups by analysing content and applying keyword descriptors from our thesaurus.

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  New Zealand General Elections

  • East Coast Bays Electorate

  • Issuing Officer

    • Sep 2005 - Sep 2005
    • East Coast Bays Electorate

    Working as an Issuing Officer during the New Zealand 2005 General Election. The role was to confirm voting information, issue voting papers, and to tally votes once voting was closed for the day.

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  Sir Robert McAlpine

  • Edinburgh, United Kingdom

  • Document Controller / Office Manager

    • Oct 2000 - Nov 2001
    • Edinburgh, United Kingdom

    This role was based in the site office of a major construction works in Edinburgh. The role was responsible for issuing, receiving and storing of construction documents and corporatecommunications. Specifics of the role:• Repsonsible for the release of construction information via web technologies to main contractors, sub contractors and tenderers• Management of all internal and external documentation in to the electronic document management system (EDMS)• Overall management of all office duties, including photocopying, filing, typing, switchboard and reception

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  Jones Day

  • London, United Kingdom

  • Librarian

    • May 2000 - Aug 2000
    • London, United Kingdom

    Sole charge responsibility for all library functions, including;• Acquisitions• Document Supply• Research• Loose-leaf updating• Shelving• Liasing with librarians at other brances

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  Servisair

  • Dublin, Ireland

  • Credit Controller

    • Jan 2000 - Apr 2000
    • Dublin, Ireland

    Reponsible for the collection of monies owed using credit control techniques for over 40 corporate clients.

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  Adis International Ltd

  • Auckland, New Zealand

  • Serials Librarian

    • Nov 1992 - Jul 1999
    • Auckland, New Zealand

    Responsible for providing medical literature via subscription management through journals, books and literature monitoring services. Tasks included:• Liasing with external vendors for subscription journals• Ensuring accurate and complete financial records related to journal spending• Maintaining IRC intranet pages• Cataloguing book and conference materialsDuring ths time I was also involved in providing literature and bibliographic searches and document supply services.