Experience

• 

  GROVE PENSION SOLUTIONS LTD

  • Pension Administrator

    • Oct 2018 - Present

• 

  Evergreen Finance London Ltd

  • Bromley, United Kingdom

  • HR and Back Office Manager

    • Jun 2017 - Oct 2018
    • Bromley, United Kingdom

• 

  Huntsman Hawkes Wealth Management

  • Maidstone, Kent, United Kingdom

  • Personal Pensions Manager

    • Oct 2015 - Jun 2017
    • Maidstone, Kent, United Kingdom

    Manager of the personal pensions administration team

• 

  Dollar Financial Group

  • United States
  • Financial Services
  • 700 & Above Employee

  • Team leader

    • Aug 2013 - Sep 2015

    I became the Team Leader leader of the customer correspondence team, managing 5 members of staff. A year later, I took on another team and have also been apart of developing it to what it is today, the Debt Management care team. This team corresponds with Debt Management Companies via email and telephone. I currently manage 11 members of staff across both teams.I provide upwards feedback to senior management regarding the running of the teams and any changes I feel are necessary.

  • Customer Correspondence Agent

    • May 2013 - Aug 2013

    I helped to create a team that supported the collections department and dealt with all customer correspondence sent to collections. I provided upward feedback to all senior management and worked closely with the compliance team to ensure all customer communications were approved.I was able to reply to customers via email or letter, using templates and freehand to ensure all questions were answered.

  • Collections Agent

    • Aug 2011 - May 2013

    I communicated with customers via an automated dialling system, to discuss their accounts and obtain payment. I also set affordable and sustainable repayment plans for customers who where in financial difficulty.

• 

  Consumer Direct

  • Maidstone

  • Phone Agent

    • Apr 2009 - Jul 2011
    • Maidstone

    Providing consumer rights advice to people in different situations.

• 

  Cabot Financial

  • Kings Hill

  • Collections Agent

    • Jul 2007 - Feb 2010
    • Kings Hill

    I communicated with customers via an automated dialling system, to discuss their accounts and obtain payment. I also set affordable and sustainable repayment plans for customers who where in financial difficulty.