Experience

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  Bill Me Later

  • Collection Specialist
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  Bill Me Later, Inc.

  • United States

  • Collection Specialist

    • Apr 2015 - Present
    • United States

    Monitoring the status of negative accounts and payments, while building and maintaining a professional I traction with customers at all times by phone.Exhibiting strong communication skills excelin customer interactions, exhibit creativity and skill in delivering practical solutions and thrive i...

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  Kforce Inc

  • Baltimore, Maryland

  • Customer Service Representative

    • Jan 2013 - Jul 2014
    • Baltimore, Maryland

    Received and answered customer telephone requests promptly.Provided the deffered payment arrangements.Handled "911" calls from Customers, Fire Department and the Polive Department.Accomplishments:Received Exceptional Customer Service Awards.Skills Used: Microsoft Office Suite (Word, Pow...

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  Transamerica Life Insurance Company

  • Baltimore, Maryland

  • Customer Service Representative III

    • Aug 2000 - Oct 2013
    • Baltimore, Maryland

    Received customer to office for review of insurance. Received customer for resolution and dispositions. Research payment / policy / disposition information for customer satisfaction. Received phone customer request for verbal loan.Accomplishments:Received One - Time Annu all Bonus for "2012&...

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  Aegon

  • Baltimore, Maryland

  • Customer Service Representative

    • Aug 2000 - Sep 2006
    • Baltimore, Maryland

    Processed written correspondence received daily from current and potential clients. Managed ongoing telephone inquires to Mortgage Insurance as well as Accidental Death Insurance.Accomplishments:Successfully interpreted policy nomenclature in response to email requests for Policy Holders and assi...

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  Sylvan Prometric

  • Windsor, Md.

  • National Registration Representative / Trainer

    • May 1998 - Jun 2000
    • Windsor, Md.

    Coordinate educational testing for graduate and professionally advancing candidates. Accomplishments :Recognized for Outstanding Customer Service and proactive handling client needs.Performed basic computer functions within high volume call center environment. Implemented qualified development fo...

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  Statutorial Business Management Corporation

  • Towson, Md.

  • Case Manager Assistant

    • Dec 1996 - Jun 1998
    • Towson, Md.

    Responsible for the maintenance of workers confidential records, often including screening reviewing, investigating, and followner through.Accomplishments :Promoted from Claim Processorry and Receptionist to Case Management Assistant. Recognized for Leadership and Professionalism. Developed rappo...