Experience

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  Maple Toyota

  • 88 Auto Vaughan Drive Maple Ontario

  • Service Consultant

    • Apr 2018 - Present
    • 88 Auto Vaughan Drive Maple Ontario

    Key Achievements: Consistently writing up to 15 work orders/per day with high effective labour rate.-Resolve customer complaints courteously and promptly , to increase customer satisfaction/retention-Verify service concerns; preferably accompany the customer to their to perform a walk -around inspection-Inspect the vehicle and recommend additional services as needed-Keep abreast of relevant changes in automobiles and dealership products-Maintaining positive customer relations with awareness of factory-recommended maintenance schedules.-Responsible for working closely with technician on overseeing customers' vehicle-Working knowledge of computers, applications (Reynolds) and all systems related to work-Completed customer service framework training from Toyota Canada

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  Sisley for Honda

  • Toronto, Canada Area

  • Automotive Service Advisor

    • Dec 2017 - Apr 2018
    • Toronto, Canada Area

    Key Achievements: Achieved 5 stars Google reviews from satisfied customer while establishing good working relationship with clients. -Determined customer needs and outlined repair options-Encouraged preventive maintenance services to keep cars running at peak performance-Maintain high level of customer service at all time by taking care customer needs.-Kept customers updated on repairs progress-Continuously increase knowledge of dealer services, fees, and vehicle repair needs-Completed extensive training program with Jeff Cowan as an effective advisor

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  Willowdale Nissan/Infiniti of Willowdale/High Park Nissan

  • Thornhill, Ontario Canada

  • Customer Relations/Service Advisor/Service Co-ordinator

    • Oct 2016 - Nov 2017
    • Thornhill, Ontario Canada

    Key Achievements: Achieved a 70% satisfaction rate on the Nissan Service Index to ensure that customers receive the best customer service meeting Nissan standards. Consistently scheduling the maximum of 25 automobile appointments per day for the service department.-Answering telephone inquiries from customers and redirecting inquiries to appropriate departments-Handling outbound calls to schedule automobile service appointments -Providing first contact resolution of client issues, conflicts and complaints while being courteous -Administering customer satisfaction service to collect customer feedback and make improvements-Recording customer information and organizing database records for easy information retrieval (Using CDK and Xtime)-Assisting Fixed Operations Manager with implementing procedures to achieve stated goals -Maintaining professional integrity and customer focus while striving to achieve targets

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  Diamond Personnel Inc.

  • Toronto, Canada Area

  • Administrative Coordinator

    • Oct 2013 - Oct 2016
    • Toronto, Canada Area

    Key Achievements: Successfully created paperwork to bring over 200 foreign workers from Hong Kong to Canada. Received 80 approvals on work permits within Canada from Citizenship and Immigration Canada-Providing guidance to overseas (i.e. Hong Kong, Macau) candidates on the application process to support recruitment initiatives-Recruiting and train contingent workers on immigration process for overseas/local application-Providing administrative support for various departments, divisions and managers within the agency, such as answering phone calls, providing excellent customer service to clients and candidates and resolving any office or administrative issues-Maintaining the utmost confidentiality when communicating with various stakeholders-Liaising with multiple consultants to schedule and coordinate overseas interviews with clients-Distributing incoming mail and faxes as well as sending outgoing mail and packages-Assisting through the entire placement process including recruitment, screening, interviewing, selection, offer administration, training coordination and onboarding-Referring and redirecting inquiries to appropriate departments such as Diamond Personnel, Nanny Angel Network, Mobilize and Diamond Global

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  Answer Me Services

  • Concord

  • Call Center Agent/Customer Service Representative/Dispatcher (Full time/Part Time)

    • Jul 2013 - Jan 2016
    • Concord

    -Resolving problems in a patient and courteous manner while providing clarity, providing solutions, escalating unresolved problems-Diffusing irate customers and maintaining poise and perseverance in order to effectively manage customer interactions -Promoting additional services by recognizing opportunities to up-sell accounts and explaining new features-Maintaining call centre database by entering and tracking information with accuracy and detail-Keeping equipment operational by following established procedures and reporting malfunctions-Enhancing organization reputation by taking ownership for accomplishing new and different requests and exploring opportunities to add value

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  IBM

  • Manila, Philippines

  • Case Manager/Customer Assistance Centre/Procurement Specialist

    • May 2009 - Aug 2010
    • Manila, Philippines

    Handling inbound calls/email support both for procurement and accounts payable inquiriesRecording, inputting, sorting, and analyzing information using Microsoft Office including ExcelProviding support for procurement applications, accounts payable and various requestsPerforming JDE and transactions to support client/suppliersWorking in teams of three to delegate and share tasks, in order to increase efficiency to carry out fieldwork

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  TeleTech

  • Training and Development Project Coordinator

    • Jan 2009 - Apr 2009

    • Provide onsite organizational, administrative and logistic support.• Arrange and schedule training rooms as per project requirements.• Prepare training materials for each course/class as per project requirements.• In conjunction with the Project Manager, managed the departments project plans and progress• Facilitated meeting with internal and external staff and key stakeholders• Participated in Organizational improvement project meetings and served as the liaison for the department• Researched, consolidated information and drafted reports for the Project Managers• Responsible for record keeping and file maintenance of all reports and documents• Drafted and managed requests for proposals

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  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Agent Talent Acquisition Specialist

    • Feb 2008 - Jul 2008

    • Conduct initial interview with approximately over 60+ applicants/Creates Interview file and uses TALEO as database• Administers Exams (Ace On line, Match Point Assessment, Client Specific Test).

  • Customer Service Representative/Technical Support Representative

    • Aug 2006 - Feb 2008

    • Handles inbound calls and inquiries.• Troubleshoot DSL related problems of clients.• Checks the order status of the customers. Creating reports of the customer's accounts.• Assist the customer in the installation of DSL.• Coordinate with other team members to resolve larger issues. Provide floor support to newly hired front line agents.