Experience

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  Domino's Pizza SK

  • Manchester, England, United Kingdom

  • Store General Manager

    • Jul 2022 - Present
    • Manchester, England, United Kingdom

    As a Store operation Manager with Dominos Pizza is rewarding and involves working flexible hours in a fun, team environment. It is a key position in ensuring the store runs effectively and profitably in accordance with company procedures and brand standards; including management of the store team, health and safety, stock, product quality, marketing initiatives, sales targets and store financial controls to increase unit sales and capitalise on sales opportunities.* To recruit, train and lead team members to achieve excellence in standard operating procedures, provide fantastic customer service whilst successfully controlling operating costs.* Take overall responsibility for store operations by setting an example for your team by being a hands-on manager. maintaining & promoting HTA (Heightened time Awareness) to ensure the store to achieve service standards in line with the company's KPIs.* Take responsibility for Human Resource management including staff scheduling, disciplinary procedures, grievance handling and annual appraisal of key staff.* Managing all aspects of food hygiene, HACCP, ensuring all staff adhere to the requirements and standards laid down by Dominos UK and the local authorities for food handlers.* Have full understanding of the Operations Evaluation Report (OER) carried out by Dominos UK & maintain high store audit results.* Forecast sales accurately, review staffing levels and motivate the team to meet weekly KPI targets relating to service, sales, food cost, labour costs, average delivery time and other.* Regularly review Customer satisfaction SMG to identify& implement improvement plans.* Make sure Compliance& Regulation Records relating to PCI Compliance, GDPR Regulations, Health & Safety at Work Act 1974, Right to Work records, Fire & CCTV regulations are always available and up to date.* Use all available systems and reporting effectively to operate the store to the best standards and highest profitability.

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  ALBAIK Food Systems Co. Ltd

  • Jeddah Governorate, Saudi Arabia

  • Senior Restaurant General Manager

    • Dec 2019 - Jun 2022
    • Jeddah Governorate, Saudi Arabia

    ALBAIK is one of Saudi Arabia's leading quick-service restaurant chains, serving Customers its signature chicken and seafood meals for over 40 years - becoming an icon for having the highest quality food, fast and courteous service, sparkling clean restaurants and the best value for Customers.Supporting its leading position in the Kingdom’s restaurant industry, ALBAIK is committed to participating in the communities and neighborhoods it serves through implementing innovative social initiatives that are aimed at capacity building of youth as well as environmental protection awareness.Role & Responsibilities:-As a senior Restaurant General Manager I am responsible for the entire Restaurant operations and the best Outcome of it .- have been assigned with POP team for new Restaurants openings to have proper base line to establish wonderful Store !-1.Accomplishes department objectives by managing staff; planning and evaluating department activities.2.Maintains staff by recruiting, selecting, orienting, and training employees.3.Ensures a safe, secure, and legal work environment.4.Develops personal growth opportunities.5.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.6.Coaches, counsels, and disciplines employees.7.Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.8.Establishes strategic goals by gathering pertinent business, financial, service, and operations information.11.Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.12.Contributes to team effort by accomplishing related results as needed.

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  Yum! Restaurants International

  • Bangalore

  • Restaurant General Manager - KFC

    • Jun 2019 - Nov 2019
    • Bangalore

    Managing the overall operations of the Restaurant as per the standard operating procedures set by the company.

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  PVR Limited

  • Bangalore

  • Manager - Operations GOLD CLASS

    • May 2017 - May 2019
    • Bangalore

    PVR GOLD CLASS OPERATIONS

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  Cafe Coffee Day

  • Bengaluru Area, India

  • Cafe Manager

    • Feb 2014 - Jan 2016
    • Bengaluru Area, India

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  Grand Mercure Roxy Hotel Singapore

  • Singapore

  • Management Trainee

    • Mar 2012 - Feb 2013
    • Singapore

    Grand Mercure Roxy Hotel, Singapore

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  The Leela Palaces, Hotels and Resorts

  • New Delhi Area, India

  • Guest Services Associate

    • Apr 2011 - Mar 2012
    • New Delhi Area, India

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  Devyani International Limited

  • New Delhi Area, India

  • Team leader

    • Aug 2009 - Dec 2010
    • New Delhi Area, India

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  Le Méridien Hotels & Resorts

  • Ernakulam, Kerala, India

  • Industrial Training

    • May 2008 - Oct 2008
    • Ernakulam, Kerala, India