Experience

• 

  African + Eastern

  • UAE

  • Customer Service Executive

    • Dec 2022 - Present
    • UAE

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  Salt360 Dmcc

  • Dubai

  • Office Administrator

    • Sep 2017 - Present
    • Dubai

    Key Responsibilities:• Keeping track record of all documents. Maintaining the smooth running of the office.• Processing payrolls / Final and Annual Leave Balance Settlement as per UAE Labour Law. Booking Air Tickets for employees.• Paying and keeping a track record of DU/Etisalat / Dewa /Air tickets / RTA Fines / Vehicle Renewals through online.• Preparing reports using excel (Statement of Accounts / Invoices / Service Reports)• Initiating Visa process for all Company employees (Labour Card, Emirates ID, Labour Contract renewal, Visa Approval, Immigration process, cancellation process etc.)• Maintaining master corporate calendar of all-hands events, conferences, holidays and vacations.• Handle requests, feedback and queries quickly and professionally.• Primary point of contact between the executives and internal/external clients.• Receive incoming calls and emails; take messages, respond appropriately and route correspondence to the appropriate executive of staff member.• Maintain daily electronic journal, arrange meetings and appointments and provide reminders as needed.• Monitor office supply levels; reorder when appropriate.• Maintaining petty cash sheet for all office expenses.• Maintain strong relationship with vendors and keep price data in order to get best pricing on supplies and services.• Managed sites for shoots and organised location scouting.• Organizing, monitoring and controlling the necessary photo / video shoot set up.• Managing casting of kids for the shoots.• Buying or Hiring the props, the costumes.• Produce professional quality reports, presentations and briefs.• Develop and carry out an efficient documentation and filing system for both paper and electronic records.• Delegate tasks as appropriate to other members of the team.

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  The Clearing Corporation of India Ltd.

  • Sr. Executive Officer

    • Mar 2003 - Aug 2013

    Effectively solving client queries & providing feedback to the team for enhancement based on customer interaction and usage.Updation of money market rates and related reports on the website.Tabulating data for printing in various publications.Taking Care of printing and proof check of publicationsCollection of data related of the Corporate Bond Market, Currency Futures, Interest Rate Futures and Currency Options on daily basis.Collecting and compiling data’s from other departments for the publications and newsletters released by the department.Preparation of Surveillance Reports for Reserve Bank of India on daily basisPreparing Business Statistics Report with Income and Charges of different segments on weekly basis for MD/Chairman of the Company.Organizing, Coordinating and arranging the logistics for training program’s, conferences and meetings.Prepare and manage correspondence, reports and documents and prioritize own work to meet schedule and standards and assist seniors in the planning of their workload including delegating task where appropriate.Meet and receive visitors, respond directly to requests for information.Maintain database of various information, contracts, agreements, presentation and confidential records.Tabulating data for printing in various publications and taking Care of printing and proof check of publications.Collecting and compiling data’s from other departments for the publications and newsletters released by the department.Assisting Sr Vice President in all day-to-day business of the Department.Overall management of the libraryTaking care of the registration and examination of Candidates for an online examination modules developed by the organization.Checking and maintaining the records for audit purpose.Develop and maintain office systems like filing and information systems. Responsible for maintenance and timely check of office supplies.Perform additional duties / assignments as directed or by self correspondingly.

• 

  The Sigma Solvents Pvt. Ltd.

  • Secretary

    • Oct 1996 - Feb 2003

    Reporting to the Chairman and Managing Director Preparing and following up on Management Reports. Independently handled & controlled highly confidential legal correspondence Preparing Agenda, Notices and Minutes of various meetings. Co-ordinating arrangements for Directors / Board meetings and responsible for preparation of Board papers, Agendas, Resolution etc. and circulating to all Board Members Filing of necessary documents with ROC as per instruction. Preparing itineraries for executing travel and assisting the executive in non-profit organizational activities and coordinating multiple activities (like Travel arrangements & Hotel Bookings, Fixing Appointments, Organizing Conferences and meetings). Experience of providing support at Director / Officer Level. Being a liaison between Division and Regional Managers. Meeting and interacting with the customers and increasing the awareness of the customer by educating them about the Company’s product. Responding to Customer’s queries and troubleshooting whenever the Customer came up with any complaints. Preparation of estimates, quotations and submission to customers in coordination with Managers and Sales Executives Place order, prepare LC application and other bank documents, follow up with suppliers in coordination with Imports / Purchase Manager Working independently and using initiative to resolve issues that may arise. Follow-up on pending issues / actions and feedback to CMD accordingly. Respond to telephone calls, make and record appointments and greet clients. Capability to finish work ahead of Schedule.