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Jin Lu is a seasoned professional with 20+ years of experience in various industries, including finance, customer support, and real estate consulting. He holds a Master of Arts in Urban Design and has worked with top companies like SVS Securities Plc, ETX Capital, and IronFX Global. Jin is fluent in English and Chinese and has expertise in CRM, MT4, LiveChat, and urban planning.

Experience

    • United Kingdom
    • Investment Banking
    • 1 - 100 Employee
    • Retail Sales Manager
      • Apr 2017 - Present

    • China Client Services Representative
      • Apr 2015 - Apr 2017

  • ETX Capital
    • London, United Kingdom
    • Customer Support
      • Mar 2015 - Apr 2015
      • London, United Kingdom

      First and Second line Customer Support at ETX CapitalKYC on boardingGeneral client supportMT4 MTM SalesforceCRM

  • IronFX Global
    • City of London
    • Account Manager
      • Jul 2014 - Mar 2015
      • City of London

      CRM; MT4; LiveChat.Forex, CFD online trading products International Introduce Broker Promotion program

  • Freelance Real-estate Consultant
    • London, United Kingdom
    • Consultant
      • May 2013 - Jun 2014
      • London, United Kingdom

      • Deliver brief analysis for first time buyers about property locations, local civil infrastructures, neighbourhood environments• Estimate rental income and long term property value potentials• Gained comprehensive knowledge of London’s social culture, geography, economy, planning policies and urban development direction• Good problem-solving skills and business awareness, always listen to clients’ thoughts• Translator for international buyers from China.

    • Assistant / Student Planer
      • Sep 2007 - Jun 2008

      • Assisted main planners accomplish two projects that are supervised by local governments and evaluated as successful city reconstruction and improvement planning programmes.• Co-host the initial investigation, digital photographic collection and documentary files collection;• Redefining function zones under the guidance of the main planners; building successful leisure and tourism atmosphere, highlighting city landmarks and giving advices on urban expansion direction• Major contributor of identifying and redefining the city's main tonal • Presentation in investigation and digitalization phases to clients on weekly base.

Education

  • 2012 - 2013
    Architecture and the Built Environment Department, Westminster University
    Master of Arts (M.A.), Urban Design
  • 2009 - 2010
    Kaplan Financial Institute
    Accounting Courses in ACCA, Accounting
  • 2008 - 2009
    Bartlett School of Architecture, University College London
    Post Graduate Course, Urban Design
  • 2003 - 2008
    Department of Architecture, Harbin Institute of Technology
    Bachelor of Engineering (BEng), Urban Planning

Suggested Services

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Industry Focus. “Investment Banking”

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