Experience

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  Greenville Rancheria

  • Red Bluff

  • IT Technician

    • Jan 2016 - Present
    • Red Bluff

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  Town's End Photography

  • Photographer

    • Jan 2013 - Present

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  May Trucking Company

  • Driver

    • Aug 1996 - Mar 2012

    With May Trucking I was responsible for transportation of various consumer goods to warehouses and stores all across the country according to the pickup and delivery times agreed upon. I also served as a trainer for entry level drivers providing a continuation of their education of the duties and responsibilities of their position, along with how to comply with the rules and regulations that the Department of Transportation has mandated for the industry.

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  Town's End Consulting

  • Computer Consultant

    • Jan 2001 - Jan 2006

    As an independent consultant, responsibilities vary. Primary duties include desktop support for many business applications, phone support, technology planning, networking, and infrastructure line work.* Provided technology planning, installation, and setup for all computer systems, network, internet interface and wireless controls for Redding's first smart home. Home included computer controlled lighting, climate controls, and security system.* Website development and online store creation.* Infrastructure remodel for Burney's Marketplace in Burney, California.* Helped various companies and organizations to plan computer systems, communications networks, and wide area networks allowing them to remain in communication while away from the office.

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  Autodesk

  • Technical Support

    • Oct 1995 - Feb 2002

    I was responsible for the final level of telephone support based on the escalation of calls and electronic submission based in network and operating system issues. Included in my duties were online based communications, and the development of proactive documentation related to reoccurring issues in my area of development.

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  Autodesk, Inc

  • Technical Infrastructures Manager

    • Jan 2000 - Jan 2002

    Responsible for 4 classrooms serving over 100 computers. Other duties included setup and implementation of online distance learning infrastructure and support of all online training classes performed.* Developed training broadcast lab used for recording and broadcasting live training sessions provided over the internet.* Developed process and support documentation for system duplication used in live instructor led training sessions providing the ability for trainers to set up only one system for their sessions to be duplicated throughout the rest of the classrooms.* Managed remote user technologies to enable employees working from home offices to be just as efficient as working from corporate office.

  • Technical Support Analyst

    • Jan 1995 - Jan 2000

    Provide final tier escalation support to the Autodesk Dealer Channel with a focus on network issues and operating systems related to all Autodesk products worldwide. Other duties included online forum support, email support, call tracking, and proactive documentation development.* Responsible for training all support offices in US on new Microsoft Operating Systems from Windows 98 to Windows XP.* Member of small team handling all network and operating system issues for all Autodesk products worldwide.* Provided technical training sessions for Autodesk's CAD Camp and Autodesk University training conventions.* Network Administrator for Autodesk University providing support for over 6 classrooms, and 100 vendors on the exhibit floor.