Experience

• 

  Auto Exposures Photography

  • Annapolis, MD

  • Founder

    • Apr 2001 - Present
    • Annapolis, MD
• 

  Retired, available for consultations

  • Independent Consultant

    • Aug 2015 - Present

    Professional consultations on communications, creative and technical writing, photography, public speaking, training and training development.

• 

  2020 Company LLC, an Acentia Co.

  • Senior Technical Writer

    • Aug 2014 - Present

    Sharing my twenty-plus years as a communications professional with commercial and governmental organizations on a short-term basis.

• 

  Accentia for client NOAA

  • Suitlaland and College Park, MD

  • Senior Technical Writer

    • Sep 2014 - Jul 2015
    • Suitlaland and College Park, MD

    Writing, editing and managing a broad array of documentation including SOPs, Internal and External User Manuals, Security Documents, Technical References and many, many more.

• 

  Apex Systems for client NOAA NWS

  • College Park, MD

  • Technical Writer

    • Jun 2013 - Sep 2013
    • College Park, MD

    Wrote Standard Operating Procedures for the infrastructure that supports weather and climate prediction modeling as well as other technical and administrative documentation.

• 

  Quality Staffing Services for client Sotera Def...

  • Easton, MD

  • Technical Writer

    • Mar 2013 - May 2013
    • Easton, MD

    Developed training documents to aid in the assembly of portable convenience facilities for the US Military such as field kitchens, shower rooms and latrines. Worked with line management and labor, conducting interviews and illustrating the work instructions with excerpts from engineering drawings...

• 

  Avrio RMS Group

  • Easton, MD

  • Senior Technical Writer

    • Apr 2012 - Sep 2012
    • Easton, MD

    Working on proposals and general technical writing support for this national systems integrator of electronic surveillance equipment and software.

• 

  ACI Group for client ViPS

  • Technical Writer

    • Dec 2010 - Jan 2012

    Developed the System Design and other documents for HHS's ERRP ProgramWrote the User Guide and Operating Manual for MicroStrategy reporting infrastructureDeveloped the Design Review presentation for ERRPRecorded and published meeting minutes for 10-15 meetings per week

• 

  Dell Services

  • Proposal Technical Writer

    • Jul 2010 - Aug 2010

    Wrote and edited the proposal for the FBI's IT Triple S IDIQ contract and a sample work order involving self-service kiosks for data entry with biometric authentication.

• 

  Perot Systems Government Services

  • NOAA Sattelite Operations Center, Suitland MD

  • Security Technical Writer for client NOAA

    • Aug 2009 - Jul 2010
    • NOAA Sattelite Operations Center, Suitland MD

    Worked with the Compliance Officer to update security documentation, ensuring compliance with NIST 800-53 standards.

• 

  Panum Group for Client USDA/FNS

  • Technical Writer

    • Apr 2008 - Feb 2009

    Managed a drive of hundreds of documentsWrote, rewrote and edited dozens of document including SOPs, user manuals, technical "quick lists" and other support documents

• 

  TEKsystems Corporation

  • Proposal Manager

    • Mar 2007 - Jan 2008

    Wrote 3-4 documents per week, including proposals, SOWs and ROMs, with values between $50K and $5M Led proposal development meetings involving sales, delivery and SMEs and performed QA reviews on other proposal managers' documentsDeveloped proposal templates to modernize language and improve ...

• 

  ARINC Managed Services

  • Senior Technical Writer/Editor

    • Jun 2005 - Mar 2007

    Contributed to proposals worth over $10M, using the Shipley system when appropriatePrepared detailed Service Delivery Plans for existing and pending contractsContributed to annual business plan based on interviews of AMS managersWrote original articles for electronic newslettersLed teams in field...

• 

  Northrop Grumman Information Systems

  • Customer Service Center Analyst

    • Jul 1999 - May 2004

    Led a team averaging 10 customer service analysts supporting over 10,000 internal computer users, troubleshooting MS Office and proprietary software applications and network connectivity problemsDeveloped and presented training materials on CSC procedures to over 50 non-CSC personnel, including m...

• 

  OnSite Technologies

  • Contract Writer, Analyst

    • May 1996 - Jul 1999

    Adapted and simplified six vendor software manualsSupported over 10,000 PC users nationwide via phone and e-mailFor client National Association of Securities Dealers (NASD)Developed documentation for proprietary WAN software to allow secure on-line filings by NASD Broker-Dealers, providing teleph...