Experience

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  Ice Edge Business Solutions

  • Canada
  • Software Development
  • 1 - 100 Employee

  • ICE Sales & Support Team Lead

    • Jan 2022 - Present

    Client liaison and leader of our internal team responsible for selling and administering ICE licenses and supporting ICE users.

  • Escalation Support

    • Feb 2010 - Present

    Ice Edge is a business-first technology company, providing a suite of revolutionary software solutions for businesses that offer customer-driven products or services. The ICE® platform represents the first generational leap in design software in over twenty years, utilizing true object-oriented technology to provide intelligent, expert software unrivaled in the industry today. Ice Edge solutions help our customers to realize increased revenues and reduced costs, while allowing greater control of business systems and a fluid flow of information across the entire enterprise. ICE software is currently employed by a number of companies to sell, visualize, specify, price, manufacture and deliver product to market. Ice Edge solutions also represent an entirely new paradigm for manufacturing, allowing fabrication from a single, live dataset facilitating immediate engineering change and eliminating the maintenance of downstream information - while connecting seamlessly with manufacturing, financial, inventory or other business systems.As a member of the Support Team at Ice Edge, we have the responsibility of responding to the product application and technical support questions from our customers. These responsibilities require daily interaction with our end users as well as our own internal people. It requires a good working knowledge of the ICE software and the products available within it.

  • Escalation/Tier 2 Support

    • Jan 2010 - Present

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  Kimball Office

  • E-Tools Data & Support, Information Technology

    • Jan 1997 - Jan 2010

    Responsible for the implementation of our office furniture products into the industry standard specification tools from 20-20 Technologies; CAP Studio, Giza and Worksheet.Other responsibilities include software/product training for both internal and external personnel. This includes in-person, over the web and documentation.

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  Kimball International

  • CAD Specifications Specialist

    • Jan 1992 - Dec 1996

    Kimball International bought Harpers in 1992 - My responsibilities included working with Intellicon to incorporate the Harpers furniture lines into the software program SpecPlus. Specifications & training continue to be other areas that I am asked to do as well as serve as team leader of our Spec Analyst Group based in Post Falls.

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  Harpers Manufacturing

  • Specification Analyst

    • Nov 1989 - Nov 1991

    Started out as a Space Planner working with Sales to layout and specify our systems product (manually). With the introduction of software programs like CAP (Computer Aided Planning), I was trained on the software as well as asked to help put our systems product into the program. After that I continued to do specification work and train others on how to use the software program.

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  Corry-Hiebert

  • Space Planner

    • Aug 1984 - Oct 1987