Experience

• 

  U.S. Government Publishing Office

  • Grapevine, Texas, United States

  • Publishing Specialist

    • Jan 2010 - Present
    • Grapevine, Texas, United States

    Provide single focal point and source of advice for publishing and printing projects to government agencies.• Provides individual consultation for customers to complete printing projects, meet deadlines and under budget• Investigates problem areas and intercedes on the customer's behalf• Evaluates and selects commercial contractors for customer printing and publishing projects• Develops detailed specifications from broadly described customer objectives• Writes statements of work from customer requirements, including technical specifications• Develops and oversees contract solicitation documentsExtensive knowledge of digital printing industry from small format to super wide printing and finishing

• 

  FASTSIGNS International, Inc

  • Director, Technical Services

    • Sep 2001 - Nov 2009

    Negotiated entire digital output equipment package for new business startups resulting in reduced cost of $75,000 package by 18 percent in 2007 and an additional 8% in 2008.Led a cost-cutting initiative in 2009 to help franchise owners deal with slumping economy, resulting in savings of 15-25% of most common goods used in their manufacturing business.Negotiated reduced costs for most popular digital printers used in FASTSIGNS network, resulting in 20% reduction of ink costs for most owners.Coordinated field technical visits to improve franchise owner bottom-line while saving $10,000 annually in corporate travel costs.Supervised technical service consultants to ensure they delivered quality telephone support and troubleshooting expertise to all franchise locations for digital printing, plotting, software, hardware, and product production.Co-creater of FASTSIGNS Matrix, a complete solution for wide-format printing that includes specific media, profiles, finishing techniques, and marketing and selling tips to produce graphics at a faster rate and a lower cost and guarantee outcomes and profitability. Consulted with media and wide-format printer manufacturers to negotiate national vendor contracts for the FASTSIGNS Network saving the company $3 million annually. Implemented testing of wide-format printers, laminators, laminates, and media to verify durability and outcomes.Presented quality seminars to FASTSIGNS convention audiences on how technology can change and improve their centers by introducing digital workflow solutions.Created entire environmental, health and safety (EHS) program for over 540 centers to ensure the safe operation of solvent and UV printers. Efforts exceeded both OSHA and EPA expectations for EHS programs.subject matter expert for digital output and finishing sign products for three national sign groups, specializing in environmental, health and safety topics for the digital print industry.

• 

  KINKO'S Print and Copy Center

  • Manager of Technology

    • Jul 1998 - Sep 2001

    Coordinated and directed sales, and profitability of the Digital Printing, Computer Services and Business Printing departments.Department consistently ranked as top regional digital service operation in region and top 5 percent out of 1100 branches nationally.Provided timely help desk assistance to solve computer related problems for 32 branches in North Texas, as well as providing similar support to regional support and sales teams.Worked closely with regional and general manager to keep supply, machine costs below company recommended levels to ensure maximum profitability while delivering superior customer service.Increased digital sales by working directly with non-technical co-workers to communicate digital benefits to customers accurately.Aggressively sought solutions for the most difficult customer requests.Diligently worked with account representatives in providing expert digital solutions to clients.Negotiated large print contracts involving multiple specifications and exacting requirements to secure customer bids normally produced by much larger print facilities.

• 

  KINKO'S Regional Training Center

  • Regional Technology Trainer

    • Jun 1997 - Jul 1998

    Taught all aspects of digital printing to co-workers and management for 23 branch offices.Taught advance courses in Adobe PageMaker, PhotoShop, Illustrator, Macromedia Freehand, Quark Express, Microsoft Office, Graphics creation and scanning operations.; Coordinated specialist program for advanced co-workers.Performed all computer-related training for management.Maintained and repaired networked PC and Macintosh computer systems.

• 

  U.S. Air Force

  • McChord AFB, WA; Norton AFB, CA; Incirlik AB, TU and Ft. Ben Harrison, IND

  • Specialist, Public Affairs Supervisor, Instructor and Newspaper Editor

    • 1980 - 1993
    • McChord AFB, WA; Norton AFB, CA; Incirlik AB, TU and Ft. Ben Harrison, IND