Experience

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  Firehouse Freight LLC

  • Indianapolis, Indiana, United States

  • Director of Sales and Client Services

    • Aug 2023 - Present
    • Indianapolis, Indiana, United States

    Firehouse Freight is a full service freight forwarder built on the belief of completing a successful mission. Proudly owned and operated by a 25 year Army Veteran and active fireman Firehouse Freight prides itself on honoring our commitment to our customers. I am responsible for all aspects of business development and customer satisfaction.

• 

  Retired

  • Retired

    • Apr 2021 - Aug 2023

    Blessed by the fruits of my labor and able to take a work hiatus to be a stay at home dad. Best job EVER !!!

• 

  Estes Express Lines

  • Indianapolis, Indiana Area

  • District Sales Manager

    • Feb 2020 - Apr 2021
    • Indianapolis, Indiana Area

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  Unishippers

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Director of Customer Retention

    • Oct 2017 - Sep 2019

    OVERVIEW:Oversaw core customer retention functions of Launch Logistics, a corporate-owned franchise with $164M in service billings in 2018 (team of 70 inside sales representatives that activate 500 accounts a month). Contribute to financial reviews of all potential franchise purchases, including evaluations of the customer base and the franchise’s value. Create and execute plans for onboarding and retaining all acquired customers. Work jointly with the Director of Sales to improve the sales process for acquiring, onboarding, and retaining new customers.HIGHLIGHTS:☑ Reduced attrition rate of acquired franchise revenues ($100M) from 50% to 20% through planning, developing, and implementing a structured onboarding process.☑ Decreased attrition rate of organically grown customers from 80% to 15% within 12 months through a renewed focus on their top-priority objectives.

  • President

    • Jan 2014 - Oct 2017

    Held full P&L accountability for the Unishippers Franchise in the Las Vegas sales territory (100% ownership). Designed and executed strategies to drive a full scale turnaround for an under-performing franchise at risk of termination. HIGHLIGHTS:☑ Grew revenues from $4M to $7M.☑ Reduced customer service labor cost from 43% to 21%.☑ Lowered A/R days sales outstanding from 43 days to 27 days.

  • President

    • Jan 2015 - Sep 2017

    OVERVIEW:Served as the Managing Partner for the Unishippers franchise in the Indianapolis sales territory (51% ownership). Created turnaround strategies for an operation at risk of termination due to non-fulfillment of contract. HIGHLIGHTS:☑ Spearheaded growth in annual revenues from $4M to $7.5M by recruiting, assembling, training, and coaching a sales team that exceeded expectations, surpassing UPS growth requirement by 200%.

  • Vice President of Sales and Operations

    • Jan 2004 - Dec 2014

    OVERVIEW:Directed business development and operations as a Managing Partner for a multi-state Unishippers franchise spanning IL, MI, TN, OR, and WA. As VP of Sales, built and led an inside and outside sales team that worked closely to identify and capitalize on business opportunities. As VP of Operations, constructed the framework for each functional area of the operation, maintaining continual evolution to take advantage of economies of scale.HIGHLIGHTS:☑ Drove the franchise group’s growth from a low 7-figure total to an 8-figure total in annual billable revenues, with the group winning the company’s Franchise of the Year award 4 times as a result.☑ Paved the way for increasing the acquisition rate of new customers by 50% over the system average through the training and leadership of the inside/outside sales team.☑ Maintained a consistent 85%+ customer retention rate. Built the framework for the Customer Retention program that handled revenue retention and opportunity identification in existing accounts.☑ Generated an additional multimillion-dollar annual revenue total by developing a new revenue stream (offering management services to other Unishippers franchises).☑ Improved service levels, departmental efficiency, and employee satisfaction by forming quality improvement teams that enabled development of KPIs and formalized policies/procedures.

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  FedEx

  • Springfield, Illinois Area

  • Customer Service Center Manager

    • Jan 2000 - Dec 2003
    • Springfield, Illinois Area

    OVERVIEW:Held variety of positions in a multi-year tenure, culminating in Customer Center Manager role at the breakbulk facility in Lincoln, IL (160 team members and cross-docking of 2,500 shipments daily).HIGHLIGHTS:☑ Facilitated a series of quantified improvements that included 16% reduced labor cost per shipment, 60% decrease in chargeable claims, 22% dock production gain, 9.4% rise in on-time departures, 30% improvement in clerical bills per hour, and 69% reduction in worker’s compensation costs.☑ Led center to achieve 98% on final compliance audit of tenure (highest in the region).ADDITIONAL: American Freightways: Assistant Customer Center Manager, Customer Center Manager, Operations Manager; Yellow Freight: Shift Operations Manager; AAA Cooper: Account Manager