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Jill Martin

Resort Concierge at The Omni Grove Park Inn
Intro Book
Hospitality expert with 9+ years of experience in hotels, catering, and events management.
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Location
Weaverville, North Carolina, United States, US
Skills
  • Hotels
  • Hospitality
  • Catering
  • Hospitality Industry
  • Micros
  • Show all
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Bio

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Jill Martin is a seasoned hospitality professional with 9+ years of experience in hotels, catering, and events management. She has a strong background in hotel operations, sales, and customer service, with expertise in hospitality software such as Micros. Jill has worked in various roles, including Resort Concierge, Banquet Bartender, and Sales Manager, and has a degree in Hospitality Administration/Management from the University of Tennessee-Knoxville.

Experience

  • The Omni Grove Park Inn
    • Asheville, NC
    • Resort Concierge
      • Aug 2014 - Present
      • Asheville, NC

      Proactively seek out ways in which to improve the hotel experience for our guests.Use hotel and business contacts to fulfill guests requests and resolve opportunities. Tour Guide for historic main inn tour.Prepare and keep current electronic files on all area information.Refer and inform guests of all area points of interest, sell and administer resort amenities, attraction tickets. Arrange transportation and dining.

  • Loews Hotels
    • Loews Hotels, Royal Pacific Resort at Universal Orlando
    • Events and Hospitality, Beverage
      • Jun 2002 - May 2014
      • Loews Hotels, Royal Pacific Resort at Universal Orlando

      Lowes Royal Pacific Resort at Universal Orlando June 2002 - May 2014 Banquet BartenderIn addition to serving, responsible for coordinating and execution of Banquet Beverage events for up to 5000 people in 85,000 square feet of meeting space at this 1000 room, 4 diamond resort. Communicate effectively with clients to identify their specific needs followed by innovative planning, follow thru and closing of events. Used knowledge of spirits, wine and beer to develop specialty cocktails for the resort and for conventions to showcase their theme or company colors. Also worked at the resort pool during busy spring and summer months when convention business slowed.Micros, Excel, Cash Handling

  • Universal Orlando
    • Universal Orlando Resort
    • Catering and Events, Beverage
      • Apr 1997 - Apr 2003
      • Universal Orlando Resort

      Performed as server, bartender and truck driver for catering events on the streets and indoor venues of Universal Studios, Islands of Adventure and City Walk. Packed, set-up and returned required equipment according to Event Order.

  • Vistana Resort
    • Orlando, FL
    • Sales Manager, East Coast
      • 1991 - May 1997
      • Orlando, FL

Education

  • University of Tennessee-Knoxville
    Bachelor of Science, Hospitality Administration/Management

Suggested Services

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Industry Focus. “Hospitality”

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