Bio
Experience
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CARFAX Canada
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London, Ontario, Canada
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Director Program Management Office
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Apr 2022 - Present
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London, Ontario, Canada
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BJC Management Consulting Inc
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Toronto, Canada Area
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President
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Mar 2013 - Apr 2022
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Toronto, Canada Area
Program management and change delivery executive. Client list includes Canadian Scholarship Trust (CST), Royal Sun Alliance (RSA) and Aviva Canada. Highlights: - Program delivery lead for the successful launch of a $15M+ digital Registered Education Savings Plan (RESP) product for a new Business-to-Consumer (BTC) company- Change management and business program lead on a multi-year Claims business transformation program, developing the future state Target Operating Model, leading cross-country operational process reviews and design, and the creation and delivery of Communication and Training implementation plans - Canadian delivery lead for a global Claims transformation program aimed at shifting the paradigm from "fix" to "prevent" - Program management delivery lead to consolidate and build one centralized Canadian Claims Call Centre operation
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Aviva Canada
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Toronto, Canada Area
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Sr. IT Relationship Manager
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Nov 2005 - Mar 2013
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Toronto, Canada Area
Relationship management accountability between IT and Business Executives, providing strategic advice and technology consulting support.
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CIBC World Markets
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Toronto, Canada Area
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Senior Director – Strategic Delivery, Global Operations
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2003 - 2005
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Toronto, Canada Area
Program Delivery Executive on a $250M+ Capital Markets business transformation program which resulted in a Direct Operating expense reduction of 40% while greatly improving operational efficiency and reducing operational errors.
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RBC
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Toronto, Canada Area
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Senior Consultant Product Management, Institutional & Investor Services
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2001 - 2002
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Toronto, Canada Area
Project management consulting to define, develop and implement a Project Governance Office framework.
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Curl Consulting Incorporated
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Toronto, Canada Area
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Project Management Consultant
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1999 - 2001
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Toronto, Canada Area
Program Management Business Delivery Lead for a $10M financial disclosure sysytem.
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CIBC
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Toronto, Canada Area
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Director of Project Services
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1995 - 1999
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Toronto, Canada Area
Director of the Wealth Management Project Management Office (PMO) supporting the Discount Brokerage, Mutual Funds and Integrated Products lines of business.
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Project Manager, Information Services
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1988 - 1995
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Programmer / Analyst, Information Services
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1984 - 1988
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Education
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2001 - 2001University of Toronto - Rotman School of Management
• Advanced Program in Managing Strategic Change, Organizational Change Management -
1995 - 1995Ontario Institute for Studies in Education of the University of Toronto
• Adult Training and Development Certificate, Adult Education -
1992 - 1995Western University
• Bachelor of Social Science, Socioligy & Pyschology -
1985 - 1986Ryerson University
Marketing Management Certificate, Marketing -
1979 - 1983Centennial College
• Business Administration Diploma, Computer Science
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