Experience

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  Ministry of Local Government and Rural Development- Zambia

  • Chingola, Copperbelt Province, Zambia

  • Assistant Librarian

    • Nov 2022 - Present
    • Chingola, Copperbelt Province, Zambia

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  Levy Mwanawasa Medical University (LMMU)

  • Lusaka, Zambia

  • Librarian (Volunteer)

    • May 2021 - Dec 2021
    • Lusaka, Zambia

     Received and processed new acquisitions for the library Located requested books on the shelves and in the library database Located print and online materials for students completing research projects Sorted and shelved the collection Updated catalogue cards of all books Provided rules and policies inside the library Requested purchase of new books, learning equipment and facilities in the library

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  Zambia Electricity Supply Corporation (ZESCO)

  • Zambia

  • Human Resources/Records Intern

    • Oct 2019 - May 2020
    • Zambia

    Established the Northern Division Archive for ZESCO ltd Ensured effective maintenance & cleanliness of buildings & surroundings in order to promote a conducive environment Ensured in housing and maintaining employees personal files and filling system Maintained an accurate Human Resources Database and an efficient registry Scanned documents into the Electronic Data Management Ensured in processing leave days and updated employee records and job assignments daily Coordinated dozens of requests from staff within the organization and helped secure copies of personal documents Inventory records and developed a list of missing documents Developed an archive index Excel-based tool for easier to locate, identify and retrieve the document

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  Airtel Zambia

  • Lusaka, Zambia

  • KYC Data Analyst

    • Aug 2018 - Feb 2019
    • Lusaka, Zambia

    Main duties included: Responsible for loading, extracting and validation of KYC information in the database. Identifying missing information on the KYC form and working with Head-Customer Experience to obtain the information to complete the KYC profile Evaluation and analyzing of KYC information in the database Validate all client data and supporting documentation is appropriately recorded and stored on proprietary in the Agile systems Entry of data on customers whose numbers are not compliant for analysis Data entry involved use of Agile statistical software  Prepare a concise daily report on Airtel Money, KYC and GSM KPIs for the compliance and management team. Utilize Oracle 12c to process large streaming datasets, and improved ingestion and processing speed of data  Build data models to generate meaningful insights from KYC data, boosting successful compliant efforts. Work with compliance team to identify and give a report on areas of improvement on the misalign information in the system between Customer and Airtel money information  Performed any such other functions as the Head - Market Operations, Customer Experience assigned

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  Zambia Airports Corporation Limited (ZACL)

  • Zambia

  • Porter/ Fleet Service Assistant

    • Apr 2016 - Sep 2017
    • Zambia

     Prepared reports using excel on the delays and on time flights for the management at the end of each month.  Used excel to enter data from the hard copy log sheet into a soft copy log sheet. Recorded and entered the time of departure and arrival of all the flights scheduled in a day on a log sheet Filed all incoming and outgoing documentations for each flight whether departure or arrival in a day. Printed passengers manifest, load sheet and prepared a general documentation for the pilot on each departure flight.

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  Airtel Zambia

  • Lusaka

  • KYC Auditor

    • Jan 2016 - Mar 2016
    • Lusaka

    • I was responsible for loading, extracting and validation of KYC data. • Analyzed raw data of subscribers and come up with conclusions & developed recommendations.• Writing SQL scripts to manipulate data for data loads and extracts.• Performed data entry, data auditing, created data reports & monitored all data for accuracy, removed bad data, saving company’s costs on mailing and annually on cleanup costs.• Created and implemented from scratch database-integrated software analytic tool for KYC department, boosting the department’s productivity.• Maintained and updated the MS Access and SQL Server Databases by running backups and tuning queries.• Wrote procedure and specifications for the automated reporting in language capable of being understood at all levels.• Used SQL to query KYC data and produce reports for management and the team.