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Jesus Sahagun
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Portuguese Limited working proficiency
- Troubleshooting
- Automation
- Customer Service
- Ubuntu
- Product Development
- Show all
Bio
Credentials
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Google IT Automation with Python Specialization
GoogleApr, 2024- Apr, 2026 -
Generative AI for Software Developers Specialization
IBMMar, 2024- Apr, 2026 -
Generative AI Fundamentals Specialization
IBMMar, 2024- Apr, 2026 -
Microsoft 365 Fundamentals Specialization
MicrosoftFeb, 2024- Apr, 2026 -
Google Project Management
GoogleFeb, 2023- Apr, 2026 -
Google Data Analytics
GoogleNov, 2021- Apr, 2026 -
Energy Production, Distribution & Safety
University at BuffaloSep, 2021- Apr, 2026 -
Six Sigma Yellow Belt
University System of GeorgiaSep, 2021- Apr, 2026 -
Google IT Support Specialization
GoogleJul, 2021- Apr, 2026 -
Solar Energy Basics
The State University of New York (SUNY)Apr, 2021- Apr, 2026 -
Introduction to Software Product Management
University of AlbertaNov, 2017- Apr, 2026 -
Front-End Web UI Frameworks and Tools
The Hong Kong University of Science and TechnologyJul, 2017- Apr, 2026 -
Preparing to Manage Human Resources
University of MinnesotaJul, 2017- Apr, 2026 -
Interfacing with Arduino
UC IrvineDec, 2016- Apr, 2026 -
Introduction to the Internet of Things and Embedded Systems
UC IrvineOct, 2016- Apr, 2026 -
The Arduino Platform and C Programming
UC IrvineOct, 2016- Apr, 2026 -
HTML, CSS and JavaScript
The Hong Kong University of Science and TechnologyMar, 2016- Apr, 2026
Experience
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Cold Storage Technologies, Inc
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Fresno, California, United States
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Senior Controls Engineer
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Jan 2023 - Present
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Fresno, California, United States
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United States
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Machinery Manufacturing
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100 - 200 Employee
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Senior Electronics Support & Development Engineer
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Sep 2021 - Apr 2022
Customer ServiceDevelopment and Execution of Training Tools and Procedures for Customer and Internal TeamsProduct Development - enhancements of existing products and technologyR&D Development
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Service Manager
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Jul 2020 - Sep 2021
Delegate and direct service tasks; monitor the progress of all current and pending customer service jobs.Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concernsAct as the highest source of information for all service inventory, and product-knowledge concerns and work process matters (for both employees and customers)Manage process of completion of service work orders ensuring no cause for delay to invoicingManage and delegate the response to customer requests in an acceptable time-frame in line with industry best practice or internal targets and metrics for customer service.Ensuring proper training and knowledge transfer to customer operational teams is deliveredFollow and abide by all industry standards, regulations, and laws.Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company.Forecast and plan scheduling and completing of services by coordinating field activities to service customer equipment, either by internal resources or partner resources.Create/Maintain tracking of employee performance and KPI’s.Contribute to development of learning, development, training, maintenance materials, documentation and systems that consolidate the strategic competitive advantage of the service organization.Train and Develop team members to improve skills and capability and support succession planning.Perform any other duties as assigned.Manage and contribute to team meetings, communications, organization and productive work tasks - including collaboration on projects and new business development activities as required.Monitor and support start-up of equipment, oversee the fine tuning and commissioning adjustments needed to achieve contractual deliverable and equipment performance obligations.
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Product Development Manager
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Nov 2017 - Jul 2020
Experience with bug tracking and source controlExperience integrating Restful services (APIs)Experience in mobile developmentSolid networking knowledge (i.e. OSI network layers, TCP/IP)Innovate new solutions for continuous improvementGood communication skills. Desire to teach and train clients in processes and best practicesExperience with databases, such as mySQL/sql server, Crystal Report as an application integrator/user
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Electronic Service Manager
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Jul 2015 - Oct 2017
Customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Constantly updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; keeping aware of industry's latest technology trends and applications.
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R&D and Electronic Technician
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Jan 2010 - Jul 2015
Construct, maintain, and test electrical, mechanical, and electronic systems and components.White and Black-box testing on proprietary machine vision software.Design, develop and test customized reports from various databases to extract and collect data according to client or management needs.Use measuring and diagnostic tools to test and modify electrical, electronic, optical, mechanical parts and systems.Travel nationally and internationally to educate customer on installed productsPC Build/Repair/Diagnostic testingInstall software on PCs write batch files to more efficiently install softwareWork to specifications, assembling parts or fixing them in position using handheld tools ensuring all tasks meet or exceed recognized global electrical standards of wiring and testing (e.g. USA, Europe, Canada, South America)Read and assemble to wiring diagramsElectronic assembly including PCB mountingElectronic assembly programming, micro flashing and testingTermination of wires into screw & cage clamp terminals, capable of identifying quality of physical assembly, soldiering and crimpingWork collaboratively with Engineers or R&D to improve work instructions and assist in the writing and editing of assembly and testing procedure documentsActively contribute to continuous improvement activitiesEnsure project items are packed in a way that minimizes any likelihood of damage and are completeShare customer feedback and insights with project management and the wider teamIdentify opportunities to surpass customer expectation during visits and onsite activity by providing service that goes above and beyond the initial customer requestMaintain a clean and orderly workplace, adhering to all standards, regulations and customer site requirementsResponsible for abiding with and adhering to all Health and Safety rules, requirements and obligations
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DeVry University
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Fresno, California
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Tutor
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Feb 2007 - Nov 2008
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Fresno, California
Helped individual students prepare for final exams like in classes like Physics, DC-AC Circuit Analysis to Telecommunications Circuits, PLC Programming etc.Worked with students in small groups of 2 to 4 to help develop their basic reading, writing and mathematical skills . Created tutoring materials and lesson plans for these classes.Implemented pre-made lesson plans, helping students understand advanced programming and electronic concepts using a variety of activities.
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Customer Service Representative
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Sep 2005 - Sep 2006
Earned multiple awards for maintaining adherence to metricsRecognized as a subject matter expert in international transactionsPreferred over many applicants to be a peer coachRecieved serveral awards such "K-Preformer" distinguishing high quality work
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Education
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2005 - 2006California State University, Fresno
Mathematics and Computer Science -
2012 - 2013
Fresno City College
Mobile and Desktop Web Development -
2007 - 2009
DeVry University-California
Associates of Science, Electronics & Computer Technology
Suggested Services
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