Experience

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  Credit9

  • Irvine, California, United States

  • Client Services Representative

    • Aug 2021 - Apr 2024
    • Irvine, California, United States

    Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.Provided comprehensive training to new hires, ensuring consistent quality across the team’s services offerings.Maintained and managed customer files and databases.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Increased customer retention rates through personalized follow-ups and timely resolution of concerns

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  AAA Institute

  • West Covina, California

  • Adult Education Instructor

    • Jun 2019 - Nov 2020
    • West Covina, California

    Known for enthusiastic and “above-and-beyond” commitment to maximize student’s learning outcomes and success. Skillfully instructs both in class and online training modules. Creates daily lesson plans and course syllabus to meet academic accreditation requirements, as well as intellectual and social development. Applies positive reinforcement methodology to redirect negative behaviors and motivate students. Effectively mentors and motivates students with personalized one-on-one assistance.

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  Eagle Rock College

  • Los Angeles, California

  • Medical Billing and Coding Instructor

    • Sep 2017 - Jan 2020
    • Los Angeles, California

    Effectively provided real world Medical Billing and Coding examples to benefit class instruction. Proactively prepared daily lesson plans and course syllabus for each of the modules of the program. Conducted small group and individual classroom activities for up to 5 students based.

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  Focus Financial Association

  • Burbank, California, United States

  • Medical Biller and Coder

    • Jan 2018 - Jan 2019
    • Burbank, California, United States

    Extensively followed-up on 30+ daily insurance calls and accurately processed EMRs.Verified each claim prior to submission to ensure a high rate of “clean claims.”Thoroughly uploaded and constructed medical claim records and created Superbills using Office Ally, Zirmed, and Medisoft.Meticulously cross-referenced and filed appeals for denied claims including PPO/HMO, Medi-Cal, Medicare, Aetna, and Blue Cross/Blue Shield.Successfully trained interns and new hires.Reduced claim denials by meticulously reviewing patient insurance information and coding practices.Organized filing system for patient records, expediting access to essential documents when needed.Filed and updated patient information and medical records.

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  Hulu

  • Santa Monica, California, United States

  • Viewer Experience Advocate

    • Feb 2016 - Oct 2016
    • Santa Monica, California, United States

    Work at home position.Promptly responded to inquiries and requests from prospective customers.Investigated and resolved customer inquiries and complaints quickly.Educated customers about billing, payment processing and supporting policies and procedures.Exhibited high energy and professionalism when dealing with clients and staff.Met customer call guidelines for service levels, handling time and productivity.Maintained up-to-date knowledge of product and service changes.Assisted with technical support for various platforms.

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  Travcoa

  • El Segundo, California

  • Product Specialist

    • May 2015 - Feb 2016
    • El Segundo, California

    Prepared detailed trip information.Communicated detailed information to hotels to ensure that clients receive a seamless and customized experience.Provided clients with personalized Itinerary Booklet of their trip details.Mailed personalized package with enclosed documents necessary for their trip.Gathered and forwarded documents to Travel Directors with important details of the tour.Managed and ordered office inventory.

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  Wescom Credit Union

  • Pasadena, California

  • Telephone Service Representative

    • Oct 2008 - May 2015
    • Pasadena, California

    Maintained and met all Quality and Assurance goals.Assisted member account inquiries via phone, email, and chat.Problem solved any issues the member may have regarding their account or credit.Actively listened to member queues to offer loan products. Worked with Loan Officers to forward members who may qualify for loan products. Educated member of credit union policies, procedures, and regulations.Offered Technical Support for members on computer and mobile platforms. Beta tested mobile applications and online services prior to being released.

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  Citibank

  • Pasadena, Calfornia

  • Personal Banker

    • Apr 2006 - Oct 2008
    • Pasadena, Calfornia

    Opened new accounts (Checking, Savings, and Money Markets).Processed new loan applications (Credit Cards, Personal Loans/Lines, and HELOCs).Tracked and processed customer account requests and applications.Explained account terms and conditions to customers.Backed up teller team by handling needs of new and existing customers at main counter.Taught a Fraud Prevention class for Pasadena Housing Department as part of Community Relations

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  Lighthouse Christian Bookstore

  • Pasadena, California

  • Assistant Manager / Gift Buyer

    • Nov 1995 - Apr 2006
    • Pasadena, California

    Developed strong working relationships with staff, fostering a positive work environment.Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Supervised day-to-day operations to meet performance, quality and service expectations.Increased sales through effective merchandising strategies and targeted promotions.Managed inventory levels to minimize stockouts while reducing overhead costs.Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.Facilitated clear communication between employees and upper management through regular meetings and updates.

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  East Los Angeles Occupational Center

  • East Los Angeles, California

  • Switchboard Operator

    • Jul 1993 - Jan 1996
    • East Los Angeles, California

    Administrative assistant duties include taking messages, filing, correcting papers, typing letters, copying, faxing.Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller’s needs.Announced important information and emergency notifications over PA system.Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.Assisted colleagues with achieving task requirements, aiding team productivity and performance.Directed incoming calls to internal personnel and departments, routing to best-qualified department.