Experience

• 

  JW Design

  • Connecticut, United States

  • Co Founder & Chief Designer

    • May 2020 - Present
    • Connecticut, United States

    JW Design offers a wide range of custom design services for any celebration including fabrications, florals, decor, and more. The evergreen culture of optimism at JW Design will inspire clients to revel in making memories for milestones big and small. There's always a reason to celebrate!Webs...

• 

  Gartner

  • United States
  • Information Services
  • 700 & Above Employee

  • SENIOR CLIENT SERVICES PARTNER, NORTH AMERICA- BUSINESS PORTFOLIO

    • Jan 2019 - Apr 2020

    • Oversee and lead over 150+ clients across 6 different events over 7 months leading to over $17M in revenue• Launched and executed 3 North America Conferences leading to over $3.8M in revenue• Continuous partnership with the Sales Organization to drive support, growth and exhibitor retention averaging 65% across the 5 events• Provide training to new hires across the Client Services Team and Sales Organization around best practices, Additional Value Drivers and portfolio specific information• Attend in person/renewal meetings and calls providing suggestions/recommendations for sponsorship packages that best suit their onsite strategies and future presence at Gartner events• Continue to maintain the champion mindset to drive results leading to exhibitor satisfaction towards team NICV• Collaborate with Program Managers across events to ensure exhibitors goals and objectives are met, speaking details are reviewed and create suggestions for agenda build• Create new and improved client call templates for the Client Services team to drive higher client satisfaction and understanding for each event they participate in• Manage all aspects of the clients sponsorship package to ensure they receive value that far surpasses their investment

  • SENIOR EVENT PLANNER, EXHIBITOR OPERATIONS & CLIENT SERVICES- GLOBAL BUSINESS PORTFOLIO

    • Jan 2018 - Jan 2019

    • Launched and executed a Global HR portfolio leading to over a 70% resign rate• Assisted in interviewing new talent for an open position on the business portfolio• Trained and supported new hires on the Business Portfolio which led to promotions• Served as the primary contact for Exhibitors and the sales organization to drive exhibitor retention within the portfolio• Managed Exhibitor portal which housed all logistical information/details for each event; leading to a greater client experience• Managed event budgets, exhibitor inventory and capacity challenges to create solutions for additional revenue • Partnered with various internal conference partners to create a well-executed event• Created branding opportunities that were focused around the clients needs/goals• Created migration plans for existing clients across the business portfolio through the acquisition of CEB

  • SENIOR EVENT PLANNER, NORTH AMERICA- ITL PORTFOLIO

    • Jun 2017 - Jan 2018

    • Managed projects, Exhibit Showcase floor plans and inventory to maximize revenue goals• Oversaw conference budgets for all costs associated to the event with various vendors ranging from $6M- $15M• Attended/prepared for monthly forecasting meetings which lead to effectively utilizing event expenses • Managed onsite production schedule, vendors and conference staff creating successful events• Created new and exciting Additional Value Drivers that are client/venue specific leading to additional revenue opportunities• Mapped C-Vent portal across events for an easier client experience

• 

  Carolyn Dempsey Design

  • Client Services Manager

    • Jun 2012 - Jun 2017

    - Manage social, corporate and private events from 10 up to 600+ guests- Conduct research and development for written proposals- Develop company proposals leading to contracted events- Manage entire events from start to close including on site coordination, vendor selection, and budgeting for events from $50,000 up to $500,000- Oversee design concept, creation, sales and coordination of all contracted events- Responsible for ensuring all supplies are ordered (linens, rentals, glass, decor items) for each contracted event- Responsible for freelance designers during contracted events- Maintain strong client vendor relationships as well as lead the company to new business development- Develop and create sales of invitations and stationary- Assist in the recruitment and hiring of freelance staff and company personnel

  • Event Coordinator

    • Sep 2007 - Jun 2012

    - Coordinated social, corporate and private events from 10 up to 600+ guests- Conducted research and development for written proposals- Responsible for ensuring all supplies are ordered (linens, rentals, glass, decor items) for each contracted event- Maintain strong client vendor relationships as well as lead the company to new business development- Produced floor plans for contracted events- Assisted the Creative Director in writing proposals- Worked with production team to ensure successful coordination, execution, and completion of the event- Used floral experience to design arrangements for events