Experience

• 

  Entrepreneurs Financial Centre (EFC)

  • Zambia
  • Financial Services
  • 200 - 300 Employee

  • Bank Teller

    • Jun 2018 - Present

    Provide high quality and efficient customer service at all times. Receiving cheques and cash for deposit, verify amounts and check accuracy of deposit slips. Identify transaction mistakes when debts and credits do not balance. Process cash withdrawals. Balance currency, coin and cheques in cash drawer at the end of shifts and prepare the daily report. Answer inquiries regarding other Efc related products. Enter customer transactions into the computer in order to record transactions and issue computer generated receipts. Attempt to resolve issues and problems with customer's accounts. Performing as a team member in assuring the efficiency of work flow

  • Acting branch administration officer

    • Oct 2019 - Jan 2020

    Ensure proper branch administrative operations. Ensure proper customer service to clients. Ensure proper storage of all branch documents. Preparing and up dating the daily reports on portfolio at risk ( PAR) on google sheet. Supervise teller and office assistant. Ensure that compliance with internal and external regulatory requirements is met at all times. Performing accounting transactions such as debit / credit notes, cash outflows and bank account cash management. Participating in the training and coaching of branch teller. Supervise all day to day branch operations including daily and monthly closing activities.

• 

  Semaco limited

  • Lusaka, Zambia

  • Accounts assistant

    • Oct 2017 - May 2018
    • Lusaka, Zambia

    Manage and maintain accurate financial records for clients ensuring that all financial transactions are fully recorded. Manage petty cash books by processing expenses and replenishing cash. Maintain clients cash books and prepare monthly bank accounts reconciliation statements. Prepare monthly clients tax payment schedules. Issue sales invoices and follow up overdue invoices by contacting debtors by email and telephone. Process VAT returns for submission to ZRA. Prepare monthly clients payroll and NAPSA returns

• 

  Zambia Revenue Authority (ZRA)

  • Lusaka, Zambia

  • Internship - Domestic Taxes Division

    • Dec 2016 - May 2017
    • Lusaka, Zambia

    Reconciliation of taxpayer's accounts. The provision of debts to the debt recovery unit. Payment reallocations. Followed up on non- filers. Prepared weekly reports.

• 

  Leather 'n' luggage

  • South Africa

  • Administrative Assistant

    • Jan 2013 - Dec 2014
    • South Africa

    Stock taking. Received stock and updated records. Answered incoming calls and took down messages. Prepared daily sales report.

• 

  Wetlands Inn

  • South Africa

  • Receptionist

    • Oct 2010 - Oct 2011
    • South Africa

    Checked in and out guests. Handled customer inquiries and complaints. Invoiced and received payments. Prepared daily sales and credit reports

• 

  FX Africa bureau de change

  • Lusaka, Zambia

  • Cashier

    • Feb 2006 - Dec 2008
    • Lusaka, Zambia

    Bought and sold foreign currencies. Watched out for counterfeit notes. Dealt with customer's inquiries. Balanced float at the close of business day. Prepared Bank of zambia weekly prudential returns

• 

  Fairview Hotels

  • Lusaka, Zambia

  • Attachment

    • Jan 2000 - Dec 2000
    • Lusaka, Zambia

    Worked in all the departments of the hotel.e.g Reception, housekeeping, food and beverage, purchasing, stores and accounts