Experience

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  Andaz Ottawa ByWard Market

  • Ottawa, Ontario, Canada

  • Hotel Operations Support Manager

    • Jun 2021 - Present
    • Ottawa, Ontario, Canada

    Supporting each department in areas requiring restructuring, managerial support and knowledge such as Front Office, Sales, Food, Beverage and Events, Maintenance, Human Resources and Housekeeping.

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  Mattamy Homes

  • Ontario, Canada

  • Community Coordinator - Warranty

    • Oct 2020 - Jul 2021
    • Ontario, Canada

    With this position, the main responsibility is to respond to homeowners in a professional and timely manner while coordinating and scheduling work orders between trades and vendors. Abiding by strict guidelines and practices, I was quickly tasked with overseeing all escalated files with strict deadlines and high organization with an attention to detail. Other tasks include generating purchase orders, system updating, reporting, training new coordinators, and managing special vendors.

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  Andaz Ottawa ByWard Market

  • Ottawa, Ontario, Canada

  • Sales Coordinator

    • Nov 2018 - Oct 2020
    • Ottawa, Ontario, Canada

    As the Sales Coordinator in a luxury hotel, I maintained excellent professional relationships with clients from corporate, government, association, entertainment, and social segments. I had prepared and revise department contracts, productivity reports, proposals, and letters. I was the main systems administrator and processed and managed all inbound inquiries via phone, email, website, and third-party communication for group sales and events.

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  Travelling Abroad

  • Solo Traveller

    • Jul 2018 - Oct 2018

    Countries I have travelled to:Iceland, Ireland, Northern Ireland, Scotland, England, Wales, France, Belgium, Netherlands, Luxembourg, Spain, Italy, Greece, Romania, Serbia, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Austria, Hungary, Liechtenstein, Switzerland and Germany, Canada, United States, Barbados, Cuba, Antigua, St. Kitts & Nevis, Puerto Rico, Saint Lucia, Saint Thomas, Saint Martin, Portugal, Morrocco

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  Les Suites Hotel, Ottawa

  • Ottawa, Ontario, Canada

  • Front Desk Agent

    • Dec 2017 - Jun 2018
    • Ottawa, Ontario, Canada

    Working a long a great team, I get to meet many different people in the job. Through the months I was an employee, I have been honoured many Stars of the City nominations, Front Desk Agent for February and the award for Employee of the Quarter for the months of January to April 2018.

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  Best Western Plus Ottawa Downtown Suites

  • Ottawa, Canada Area

  • Guest Service Agent

    • Dec 2015 - Dec 2017
    • Ottawa, Canada Area

    As a Guest Service Agent, I take pride in representing the company through a personable approach. This position allows me to connect with the guest in a professional manner at the point of check in, check out and inquiries by the guest. Tasks also include creating over the phone reservations, night auditing, managing cash, personal information and problem solving.

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  CLV GROUP

  • Ottawa, Canada Area

  • Concierge

    • May 2017 - Nov 2017
    • Ottawa, Canada Area

    As Concierge of a higher end apartment building, I was the first point of reference the residents came to. I fulfilled requests, created and checked in/out reservations in the hotel side, and had a brief role in being head concierge between changeovers.

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  St. Lawrence Parks Commission

  • Ingleside, ON

  • Junior Ranger

    • May 2015 - Oct 2015
    • Ingleside, ON

    Junior supervisor of a team. Created the schedules on a bi-weekly basis, decided and distributed tasks along colleagues and was a contact for all visitors to the park and staff. Enjoyed working in a team based setting outdoors and offered security throughout my time there as a Provincial Offences Enforcement Officer.

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  St. Lawrence Parks Commission

  • Ingleside, ON

  • Park Worker

    • May 2011 - Oct 2014
    • Ingleside, ON

    A team member that would perform general maintenance and cleaning to provincial campgrounds and beaches to ensure a safe and presentable environment. Within the years, I was in charge of managing the beach canteen. This included counting and ordering inventory, ensuring utmost cleanliness and improve to maximize sales.