Experience

• 

  Spoke

  • United States
  • Outsourcing and Offshoring Consulting
  • 1 - 100 Employee

  • Team Leader

    • Jul 2022 - Present

    Accountable for their own performance and contributes to team performance. Responsible for liaising with clients on ad hoc requests, upselling current clients, joiningdiscovery/sales calls with new clients, interviewing new hires, and coordinating with the accountingteam on concerns and issues as they arise.Manage ad-hoc projects assigned by clients and delegates it to each team memberCreation of policies and KPI to ensure that standards of the client is met.

  • Enrollment Analyst

    • Mar 2022 - Jun 2022

    Working as an Enrollment Analyst for Spoke <> Bennie and tasked for Assisting Consultants with new client onboarding tasks• Processing client enrollment transactions when needed via carrier web portal• Compiling spreadsheets of benefit enrollment information & sending to insurance carriers• Audits of client enrollment data, comparing their data on benefit administration systems vs. data with carriers & external partners• Assisting with carrier, ben admin, & other vendor reporting that supports Bennie Data Operations team• Assisting in the development of processes that support ongoing client service• Continual partnership with internal stakeholders (Product, Engineering, Operations) to communicate client needs and help them develop solutions for efficient client service• Developing relationships with benefits industry partner

• 

  ADP

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Annual Enrollment Specialist (Project Manager)

    • Jun 2021 - Feb 2022

    Responsible for supporting clients through their Annual Enrollment Process.Project Management to make sure all task are completed on a given timeframeAssists in resolving cases for any benefit related concerns.Provides consultative assistance to associates on any advance skill (current version of WFN) software other ADP module.Assists with the inbound volume when needed.Participates in product-related booster sessions for associates’ development.Give feedback regarding correct handling and appropriate processes to be taken for benefit related issues.Handle escalated cases that require advanced technical troubleshooting.

  • Tech Solutions Reporting Specialist I

    • Jan 2020 - Jun 2021

    Provides technical support in utilizing ADP's reporting tool.Generates and customize pre built custom reports in ADP WFN to fit client standards and needsTroubleshooting of reporting errorsCreates simple to complex reports to pull from ADP's system based on client specifications and request

• 

  Omega Healthcare Management Services Private Limited

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Quality Control Analyst

    • Jun 2017 - Jan 2020

    Provides feedback and opportunities for enrollment transactions, generates reports to come up with data for performance metric. Coaching regarding common errors and process improvement. Acts as a 2nd point of contact to the client for any process related issuesProvides root cause analysis for error trends with dataCome up with action plan for quality and agent performance improvement

  • Healthcare Executive

    • Jan 2016 - Jun 2017

    Tasked to ensure accuracy on all data for Provider Enrollment transactions for a US Third Party Billing Company.

• 

  HGS - Hinduja Global Solutions

  • NCR - National Capital Region, Philippines

  • Healthcare Specialist

    • May 2013 - Jan 2016
    • NCR - National Capital Region, Philippines

    Worked as a Network Specialist for a US Healthcare Insurance account that mainly focuses on inbound and outbound transactions for Provider Enrollment