Experience

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  Sysmex America, Inc.

  • United States
  • Medical Equipment Manufacturing
  • 700 & Above Employee

  • Director Clinical Applications

    • Apr 2017 - Present

    Manage the following:o Clinical Applications Specialists team which implements Sysmex hematology analyzers in customer laboratories. This includes partnering with customers through the process of pre-implementation, implementation, go-live, and ongoing customer care.o WAM Specialist team that works with customers to implement the WAM middleware solution into the laboratory. This application is a rule based software that will assist the technologist to maximize efficiency by reducing workload, minimize specimen handling and eliminate processing steps. This team works with the customer through rules writing, testing, training, go-live and post go-live support.

  • Laboratory Solutions Services Director

    • Apr 2008 - Present

  • Director, Laboratory Solutions Services

    • Apr 2008 - Present

    SYSMEX AMERICA INC. (April 2008 – Present, Remote)Director Laboratory Solutions Services (LSS) (May 2010 – Present) Manage the following: o Strategic and organizational operation of Project Management Organization which is responsible for integration of WAM Systemization solutions into clinical laboratories. o Laboratory Solution Consultants team which evaluates workflow efficiencies and financial ROI benefits Sysmex automation provides the laboratory. Responsible for leading LSS process improvement initiatives to improve integration cycle time metrics for Middleware Systemization integrationsManager, Application Services (April 2008 - May 2010 Managed field employees responsible for implementing hematology systems in clinical laboratories.  Managed Laboratory Solution Consultants which evaluates workflow efficiencies and financial ROI benefits Sysmex automation provides the laboratory.

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  Quest Diagnostics

  • Dallas/Fort Worth Area

  • Account Manager

    • Apr 2004 - Apr 2008
    • Dallas/Fort Worth Area

     Led teams which successful integrated IT system applications in commercial Anatomic Pathology laboratories. Led the System Application Support team that provided production support and upgrade implementation for Anatomic Pathology IT system.

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  Abbott

  • Dallas/Fort Worth Area

  • Training Program Product Manager

    • Jul 1987 - Apr 2004
    • Dallas/Fort Worth Area

    Training Program Product Manager (1996 – 2004) Managed technical training programs for customers and employees Launched e-learning for employee training related to both technical and developmentField Service Training Manager (1993-1996) Developed, implemented and managed Field Service New Hire curriculum Managed Field Service Continuing Education curriculum Led the Total Customer Service Initiative for the Field Service OrganizationTechnical Team Specialist (1991-1993) Led Technical Specialist which provided second level support for customers. Provided technical guidance for frontline employees.Technical Support Specialist (1987-1991) Supported laboratory instruments manufactured by Abbott Laboratories. Conducted Customer training and workshops for instrumentation.

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  MetPath Laboratories

  • Greater Minneapolis-St. Paul Area

  • Operations Manager

    • May 1986 - Jul 1987
    • Greater Minneapolis-St. Paul Area

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  Medical Laboratoies

  • Denton, TX

  • Medical Technologist

    • Feb 1983 - May 1986
    • Denton, TX