Experience

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  Amazon Web Services (AWS)

  • Seattle, Washington, United States

  • Senior AI Editorial Strategist

    • May 2020 - Present
    • Seattle, Washington, United States

    • Led conversational design for Amazon Q, the AWS generative AI-powered assistant. Worked closely with researchers, marketing, responsible AI team, TPMs, UX designers, and PMs to incorporate conversational design into model training, APIs, and UI. • Generative AI subject matter expert for AWS documentation org; provided weekly updates and education on current developments in AI. • Wrote the AWS Style Guide for generative AI, providing guidelines for how to write about generative AI. • Developed editorial strategy and documentation-specific AI curriculum to upskill documentation creators in AI use and literacy: everything from understanding concepts like temperature and prompt design to distinguishing between hype and reliable research.• Researched and socialized understanding of model collapse and proposed solutions for keeping models healthy through high-quality, human-centered training content.

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  Denny Mountain Media

  • Redmond, Washington, United States

  • Technical Writer (Microsoft Game Studios contract)

    • Oct 2019 - May 2020
    • Redmond, Washington, United States

    • Wrote and edited technical content for Microsoft Games Studio.

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  Shanti Bhavan Children's Project

  • Bengaluru, Karnataka, India

  • Writer/Social Media Manager

    • Jul 2018 - Dec 2019
    • Bengaluru, Karnataka, India

    • Led remote design teams and organized roll-out for North American, European, and Indian social media campaigns centered around the Netflix series, Daughters of Destiny.• Work led to 4500% increase in website traffic and 10x daily donation growth.

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  Steyer Content

  • Redmond, Washington, United States

  • Editorial Team Manager (Amazon Web Services contract)

    • Apr 2019 - Oct 2019
    • Redmond, Washington, United States

    • Hired and trained remote team of technical editors and writers for editorial department.

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  ArenaNet LLC

  • Bellevue, Washington, United States

  • Showrunner/Story Editor

    • Aug 2017 - Jul 2018
    • Bellevue, Washington, United States

    • Created and managed 8-person writers’ room that collaborated with executives and stakeholders to design and execute season story arcs.• Led 3 rotating cross-functional story teams of narrative designers, game designers, cinematics artists, and programmers.• Designed cinematics and screenwriting educational program for writers, designers, cinematics artists, and sound designers.• Delivered Guild Wars 2's best-reviewed episodic content in franchise history.• Managed ArenaNet narrative department’s relationships with design, cinematics, sound design/music, and art departments to ensure narrative coherence and creative consistency across all elements of the game.

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  Paizo Publishing

  • Redmond, WA

  • Production Team Lead/Project Manager

    • Jul 2012 - Jun 2017
    • Redmond, WA

    • Managed Paizo’s 25-person creative/production Pathfinder RPG team that designed and produced 15 monthly, bimonthly, and quarterly product lines. Brought in to overcome eight-month pipeline delays to ship all product lines on time.• Eliminated crunch periods; maintained content delivery cadence with decreased resources while staff rolled onto unannounced projects. Worked with the executive team to establish and maintainstrategy, scope, schedule, and resource plans for product portfolio.• Created internal writer training program and freelance writer farm system for Pathfinder RPG.• Created product portfolios including hardcover rules compendiums, setting guides, maps, and gaming accessories.

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  FILTER at Microsoft

  • Redmond, WA

  • Community Marketing Manager

    • Jan 2012 - Jul 2012
    • Redmond, WA

    • Managed editorial schedule, web assets, airshow attendance, and niche press outreach for Microsoft Flight, a free-to-play platform for aviation-focused downloadable content. • Worked with team leads, marketing, and public relations on strategic evangelism initiatives for community channels including Steam, Facebook, and websites. Wrote marketing copy and web content.

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  Go Go Kiddo/Harebrained Schemes

  • Redmond, WA

  • Associate Producer

    • Sep 2011 - Mar 2012
    • Redmond, WA

    • Worked in close contact with CEO, executive producer and lead designer to manage schedule and assets, triage bugs and new features, design messaging and direct creatives to achieve ship deadlines for Facebook, iPad, and mobile games.

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  Microsoft

  • Redmond, WA

  • Writer/Narrative Producer (Microsoft Game Studios)

    • Mar 2010 - Sep 2011
    • Redmond, WA

    • Shipped multiple titles in simultaneous development for launch of Microsoft’s Kinect Xbox platform.• Designed narrative, franchise planning, transmedia storytelling, and tie-in content.• Created approvals system to streamline approvals between Microsoft, Disney, and Lucasfilm stakeholders.• Managed processes and hand-offs among design, writing, editing, audio, localization, print, and internal and external product teams.• Pioneered processes and vendor relationships to ensure more efficient workflow between departments around voice-over production and user interface messaging.

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  Smith & Tinker

  • Game Designer/Franchise Editor

    • Oct 2007 - Dec 2009

    • Led design and development of transmedia franchise and designed gameplay for Nanovor, an award-winning, $29M product line combining an MMO, collectable card game and handheld strategy game.• Wrote and directed tie-in animated series.• Designed, produced, and directed content for Personal Effects: Dark Art, a groundbreaking transmedia novel and game, formerly in development as a Starz television series, and Cathy’s Book, a NYT-bestselling teen transmedia novel and game franchise.

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  Edoc Laundry, LLC

  • Continuity Editor/Lead Designer

    • Apr 2006 - Dec 2007

    • Designed and led development of contests, alternate reality games, and other interactive experiences in conjunction with Twentieth Century Fox and Doppelganger.• Created community websites and managed online fan community; advised on audience behavior, edited video scripts and other online content; generated interactive content including videos, character interaction, and puzzles.

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  Alternate Reality Gaming Network

  • Associate Editor

    • Feb 2007 - Oct 2007

    • Supervised and assigned research and writing duties to 14-member reporting staff; edited staff work and ensured quality content • Provided media quotes and information for researchers and press regarding alternate reality gaming and other forms of interactive storytelling • Advised Senior Editor on direction of organization, editorial and advertising policies, and content selection

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  Godfrey & Kahn, S.C.

  • Legal Secretary

    • Mar 2004 - Oct 2007

    • Conducted internet research, transcribed documents, prepared correspondence and legal documents, and performed other administrative duties to assist corporate attorneys