Experience

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  Netlify

  • United States
  • Software Development
  • 200 - 300 Employee

  • Senior Program Manager, Product Operations

    • Jan 2022 - Apr 2023

    Internal product manager driving processes and tools to level up the product development practice across the entire R&D organization.• Collaborated with Data, Engineering, and third-party services to develop automated sending of high-volume, personalized software deprecation emails to customers, reducing work hours per send from days to minutes.• Leveraged extensive platform knowledge to recommend a more efficient technical approach to a complex monetization project, reducing engineering effort by 60% while simultaneously simplifying the customer experience.• Developed an internal system of project templates and automated roadmap reporting dashboards to reduce effort and increase cross-functional clarity for strategic planning, dependency tracking, and progress reporting.• Increased agility and stability of releases by developing checklists for each level of release (from internal alpha to GA) based on user interviews and asynchronous input from Engineering, PMs, and cross-functional collaborators.• Coordinated 5 teams across 12 time zones to complete a backend cloud services migration which saved over 30% in infrastructure costs.

  • Product Manager, Developer Workflow & Integrations

    • Mar 2020 - Jan 2022

    Directed the product vision, strategy, and execution for customer developer workflows, including the Command Line Interface (CLI), CI/CD services, serverless functions deployment, partner integrations, and several open source projects.• Led a globally distributed team of 12 collaborators from Engineering, Design, and Documentation. Built a reputation for shipping strategic improvements quickly and often, while remaining thoughtful, thorough, and fun.• Drove Netlify’s flagship release of 2020, Build Plugins, which increased customer engagement and laid the foundation for the broader integration strategy that has defined the Netlify platform ever since.• Developed and iterated on the developer workflow product roadmap in a way that maximized customer engagement and delight without sacrificing the “set and forget” reliability essential to automated production workflows.• Scaled our partner integrations marketplace from 0-20+, working with third-party companies to identify potential avenues for integration, support partner engineers, and coordinate co-marketing opportunities.• Published blog posts and spoke at conferences about options for integrating with the Netlify platform, expanding our reach within the composable web development ecosystem.• Acted as a trusted subject matter expert (SME) in third-party integration and coordination, advising the CEO and VP of Product through 3 company acquisitions.• Conducted data analysis and partnered with engineers to identify and execute on opportunities to improve continuous deployment speed — reducing build times by as much as 80% for some of our largest customer sites.

  • Staff Technical Writer / Documentation Engineer

    • Feb 2017 - Mar 2020

    As Netlify’s 9th employee, wrote all documentation and UI copy (as well as many marketing materials) for the first 18 months, then hired and onboarded an additional writer as the company scaled. Wrote sample code and engineered features of the documentation site, including search functionality and a progressively enhanced redirect system for outdated links.• Introduced the practice of documentation-driven development across the company, enabling greater cross-functional alignment and efficiency.• Conducted user research (card sorting and tree testing) to completely re-organize the docs information architecture (IA), resulting in a significant reduction in user time to success.• Improved API documentation strategies using Swagger/OpenAPI, ensuring consistent code/docs integration for increased endpoint coverage and accuracy.• Productized Netlify’s Zapier app, which became Zapier’s 3rd fastest growing business app in 2018 and remains in the top 10 web builder apps to this day.• Led policy development and documentation for several areas of SOC 2 compliance certification.• Represented Netlify as a speaker and organizer in documentation and developer communities, building our customer base and boosting our brand, both as a product and as an employer.

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  Self-employed

  • San Francisco Bay Area

  • Consultant

    • 2007 - 2017
    • San Francisco Bay Area

    Provided full-stack web development and IT management for local schools, non-profits, and small businesses. Designed and taught programming curriculum for adults, children, and teens.• Developed low-cost weekend and evening workshops for adults of marginalized genders. Topics included Intro to HTML & CSS, JavaScript Events and Animations, Command Line Basics, and Git for Open Source.• Procured and deployed a full school technology system including server initialization, network management, and multicast cloning of 400+ workstations.

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  Various employers

  • California, United States

  • Other roles, mostly teaching

    • 1997 - 2007
    • California, United States

    Started my career as an elementary school teacher with a passion for technology. This led to other teaching- and technology-related roles over the years. I've combined them here since the actual titles and employers aren't very relevant to my current work.