Experience

• 

  Self-employed

  • Partner - Lewis & Associates Contracting/A Cut Above Custom Cabinets

    • Jan 2021 - Present

• 

  Lewis and Associates Contracting

  • Baltimore, Maryland Area

  • Vice President of Marketing and Business Development

    • Aug 2016 - Present
    • Baltimore, Maryland Area

    Developed and managed marketing and business development strategies that lead to sales growth of over 100% each yearManaged materials purchasing and vendor relationships resulting in a lower cost of materials and higher marginsDeveloped operational and organizational systems to support growth from $500,000 a year in sales to $1.7 million a year in sales

• 

  Yoga Love

  • Highland, Md

  • Yoga Instructor

    • Dec 2014 - Jan 2021
    • Highland, Md

• 

  Blackboard

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior Customer Success Advocate, K-12

    • Oct 2014 - Aug 2016

    Responsible for success and renewal of the entire portfolio of products for mid-sized accounts in the K12 market. Over a 95% renewal rate on a book of business valued at over $2.7 million while driving new sales into the portfolio of existing clients.- Responsible for customer life-cycle account management and business retention. - Develop implementation plans and best practices across 5 product lines- Ensure clients are trained and utilizing the software - Identify unique ways for clients to utilize the product to increase community/parent/student engagement and teaching and learning while increasing ROI- Work with Product Development and operations to advocate on the behalf of the clients.- Manage client implementations for the entire portfolio of Bb solutions.- Identify additional client needs and pain points to generate leads for the sales team- Work with Product Marketing on new initiatives and product launches.- Represent Blackboard at various conferences

  • Sales Manager

    • Mar 2013 - Oct 2014

    • Sell cloud hosting, training and consulting services for an open source learning management system to K12 schools and districts• Present products and corporate messaging in person and over the phone and/or synchronous training environment• Cultivate interest and sales through cold calling, emails and networking• Keep up on industry trends to act as a trusted advisor to prospects• Work closely with Superintendents, IT Directors, Principals and Teachers to determine the needs of their organization and the best set of solutions from Blackboard’s portfolio of products

  • Renewal Analyst

    • Apr 2011 - Mar 2013

    • Collaborate with a team of seven account executives to manage a 29 million dollar book of business for K12 Learn and Xythos• Successfully brought in 95% of 19 million dollar target in 2011• Utilize Peoplesoft Financials and SalesForce to prepare renewal reporting and provide accurate forecasting for the current and upcoming quarters• Monitor and assess risks and lost revenue to assist in pricing negotiations to ensure minimum impact on the overall book of business• Analyze and identify gaps in current systems to reengineer workflow and improve internal processes• Coordinate interdepartmental communication to ensure team efficiency and problem solving when analyzing the needs of clients

• 

  Duval County Public Schools

  • Jacksonville, Florida Area

  • Teacher - World History

    • Jun 2010 - Jan 2011
    • Jacksonville, Florida Area

• 

  Sweat Fitness

  • Greater Philadelphia Area

  • Personal Trainer/Sales

    • Jan 2008 - Jun 2010
    • Greater Philadelphia Area

• 

  Siemens Healthcare

  • Greater Philadelphia Area

  • Marketing Specialist

    • Feb 2006 - Nov 2007
    • Greater Philadelphia Area

    • Developed, launched and maintained three corporate intranet sites and increased end-user Intranet usage by more than 30%• Produced and implemented creative, web-based content for effective sales force communication • Conducted focus groups with end users to develop database and website architecture• Managed multiple technology upgrade projects simultaneously and completed all on time and within budget