Experience

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  United Wholesale Mortgage

  • Pontiac, Michigan, United States

  • Team Lead Application Support

    • Mar 2021 - Present
    • Pontiac, Michigan, United States
• 

  Acxiom

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Delivery Manager

    • Apr 2019 - Mar 2021

    Met regularly with clients to proactively identify issues and business needs. Provided status of current projects and provided recommendations for improvements. Led delivery team of production support analysts in U.S. and Poland to provide 24x7 system support. Assessed and provided quarterly evaluations and salary reviews and developed individual performance improvement plans as needed. Oversaw reporting regarding deliverables, service level agreements, and production incidents. Ensured that deployment plans were completed and reviewed prior to new releases. Tracked and approved data access requests.• Coached and developed team members to achieve personal and corporate goals and maximize team success.• Provided support in research and resolution of problems and client inquiries. • Led team building activities across multiple teams to help foster inclusive work environment for all members.

  • Business Operations Manager

    • Apr 2016 - Apr 2019

    Managed multiple projects concurrently in campaign and development environments from kick-off through to completion. Worked closely with client, agency partners, and company team to elicit, define, and document business and system requirements for account-related projects. Reviewed schedules, workloads, and priorities with client and team, adjusting as required to meet deadlines. • Served as SME for GM Takata recall communication campaigns. • Provided timely communication of any issues or problems to client, and worked to create alternative strategies when necessary to meet client’s needs.• Created and maintained checklists to ensure that all deliverables reviewed and verified to provide quality work products.

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  W3R Consulting

  • Comerica - Auburn Hills, Michigan

  • Project Coordinator

    • Jun 2015 - Mar 2016
    • Comerica - Auburn Hills, Michigan

    Developed project timelines and identified key project milestones. Met regularly with business clients to ensure that business needs met and that all stakeholders held best available information to assist in decision-making. Collected, organized, and analyzed relevant data from multiple sources...

• 

  Ciber Global

  • Ford Motor Company - Dearborn, Michigan, USA

  • Program Management Analyst

    • Apr 2013 - May 2015
    • Ford Motor Company - Dearborn, Michigan, USA

    Drove task completion, tracked status, escalated issues, and ensured appropriate follow-up. Gathered and documented business requirements for specific prototype vehicle build events to identify risks, track processes, and create containment plans. Scheduled and facilitated meetings with multipl...

• 

  CF Promotions

  • Owner/Sales Representative

    • Jul 2008 - Apr 2013

    Oversaw all aspects of an Advertising Specialties business. Delivered solutions in marketing tools, brand recognition, event management, and employee motivation. Served a diverse set of global business customers, including small businesses, the UAW, and TI Automotive. • Worked directly with ...

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  Home

  • Parental Leave

    • May 2001 - Jul 2008
• 

  CIBER

  • Project Manager/Systems Analyst/Programmer

    • Feb 1996 - May 2001

    On Contract at Ford Motor Company and Visteon

• 

  Compuware

  • Systems Analyst/Programmer

    • Jun 1993 - Feb 1996

    On contract at Blue Cross Blue Shield and Ford Motor Company

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  EDS

  • Systems Engineer

    • Feb 1990 - Jun 1993

    GM Saturn

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  Syntel

  • Systems Analyst/Programmer

    • Sep 1988 - Jan 1990

    On Contract at Chrysler Corporation