Experience

• 

  Westway Surgery

  • Cardiff, Wales, United Kingdom

  • Patient Care Administrator

    • Apr 2021 - Present
    • Cardiff, Wales, United Kingdom

• 

  BT Local Business South Wales

  • Cardiff, United Kingdom

  • Sales Support

    • Sep 2011 - Present
    • Cardiff, United Kingdom

    Whilst working with BT local business I have adapted to an admin/finance role. The role varies from placing orders from the sales team and ensuring that the commission is allocated to each sales agent to dealing with customer complaints. I have been able to adapt my previous skills I have towards business customers and I have also developed them appropriately. I am able to empathise with customers and if something happened to go wrong I can use my initiative to find a solution to the situation and resolve accordingly.

• 

  Vodafone

  • CARDIFF

  • CREDIT ASSESMENT

    • Feb 2007 - Sep 2011
    • CARDIFF

    Whilst working under conduit I have worked for Sky Television and Vodafone.During my time at Vodafone I demonstrated my flexibility and my adaptability by taking on new challenges and roles. I was up skilled to three call types within the one department. When on this department It would involve problem solving to a high standard, also dealing with customer and dealer queries.Also worked on a credit assessment department which involved me giving customers an accept or decline decision and then dealing with queries and emotions.Also wanted to learn more about the business needs so used my initiative to learn about managerial systems and process and what happens on a day to day basis.Whilst working in conduit I was seconded into a Receptionist Role for a permanent 3 months and also helped out for 2 hours each working day. This involved me arranging events, franking mail, reporting to HR if any absences, setting up meetings. Use of Microsoft was a big part of this role as I was having to report any accidents and also reporting facility’s needs.