Experience

• 

  Zipcar

  • United States
  • Consumer Services
  • 400 - 500 Employee

  • Senior Member Services Specialist

    • Jul 2014 - Jul 2015

  • Member Services Specialist

    • Oct 2013 - Jul 2015

  • Member Services Associate

    • Aug 2013 - Jul 2015

  • Member Services Associate

    • Sep 2010 - Jul 2015

    - Assist new members with Zipcar procedures, assist with applications/sign-ups, and issue zipcards- Liaise with Corporate Member Services to discuss problems, identify trends, and share solutions- Resolve issues according to Zipcar policies; escalate non-routine issues- Provide timely follow-up and resolution to member issues - Educate members on Zipcar policies- Assist other departments as needed (such as Billing, Fleet operations, Marketing, & Sales)- Office management duties (order supplies, answer phone, assist with office walk-ins/visitors)

  • Brand Ambassador

    • Feb 2009 - Sep 2010

    -Educate members of the public about Zipcar by engaging people, distributing marketing materials, and signing up new members-Help gather materials needed for events-Perform event set-up and break-down and associated tasks-Assist with member services, billing, and front desk coverage as needed

• 

  Centerplate

  • Server/Bartender

    • Jul 2001 - 2015

    - Prepare and serve food and alcohol at various venues (Bank of America Pavilion, Opera House, Wang/Citi Center, Orpheum Theatre)- Count the cash drawer at beginning and end of the nights and ring up sales during events- Balance retail sheets- Train new employees

• 

  Bridgewater State University

  • Public Relations Intern (Outreach Education – Health/Wellness)

    • Sep 2007 - Dec 2007

    - Writing intensive internship- Wrote and distributed press releases for local papers- Developed the Department’s Fall 2007 Newsletter-Created an educational brochure to be used at various department events-Wrote articles about the sponsored events for the on-campus newspaper

• 

  Bridgewater State University

  • Office of ResLife & Housing Office Assistant & Receptionist

    • Sep 2005 - May 2007

    -Greeted guests, students, and potential students-Answered questions regarding housing at Bridgewater State College-In charge of answering phones and trafficking calls-Filed all paperwork in the office, scheduled judicial meetings/hearings, and data entry-Trained new employees

• 

  Mix 104.1 (formerly 98.5)

  • Street team & Office assistant

    • May 2003 - Jun 2003

    -Assisted with set-up and break-down of events-Distributed promotional materials-Prize distribution (mailing and shipping of prizes as well as calling the winners of pick-up prizes-Answered phones and trafficked calls-Filing