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Jessica Dowling profile image

Jessica Dowling

Lead Teacher at The Ark Early Childhood
Intro Book
Jessica Dowling is a skilled IT professional with 7 years of experience in network infrastructure, computer hardware, and software troubleshooting, holding a Bachelor of Science in Computer Science with Networking Emphasis.
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Location
Flagstaff, Arizona, United States, US
Languages
  • English -
Skills
  • Troubleshooting
  • Tcp/Ip Protocols
  • Network Infrastructure
  • Computer Repair
  • Computer Hardware
  • Show all
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Bio

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Jessica Dowling is a seasoned IT professional with a strong foundation in computer hardware, software, and networking. As a Lead Teacher at The Ark Early Childhood, she created engaging developmentally appropriate activities and maintained accurate records. Her experience as a Geek Squad Agent at Best Buy equipped her with excellent customer service skills and troubleshooting expertise. Dowling has also worked as an IT Intern at the City of Flagstaff, where she gained hands-on experience with Active Directory Schema and ITAC (TrackIt). She holds a Bachelor of Science in Computer Science with Networking Emphasis from CollegeAmerica-Stevens Henager College and an Associate's degree in Computer Technology and Networking from CollegeAmerica-Flagstaff Campus. Certified as CompTIA A+, Dowling brings a unique blend of technical expertise and interpersonal skills to the table.

Credentials

  • A+
    CompTIA
    Feb, 2012
    - Apr, 2026

Experience

  • The Ark Early Childhood
    • Flagstaff, AZ
    • Lead Teacher
      • Oct 2007 - Mar 2015
      • Flagstaff, AZ

      Provide children with a fun and safe environment to aid in their developmentCreate developmentally appropriate activitiesKeep open communication with parents/guardians regarding curriculum.Keep up-to-date accurate records of attendance, medical and Department of Economic Security

  • Best Buy
    • Flagstaff, AZ
    • Geek Squad Agent
      • May 2014 - Jul 2014
      • Flagstaff, AZ

      Troubleshooting laptops, desktops, smartphones, iPods, iPads, Macbooks.Diagnostic and virus removal servicesUsing ticket systems such as NOVA and STARCustomer serviceWindows XP, 7, and 8 troubleshooting and installationSales and CashierEducating customers on latest computer and technology advancementsExcelletn communication and interpersonal sills

  • City of Flagstaff
    • Flagstaff, AZ
    • IT Intern
      • Nov 2012 - Jan 2013
      • Flagstaff, AZ

      Active Directory SchemaExperience with ITAC ( TrackIt)Installed Windows 7CloningMigration of OSInstalling field specific programs such as Firehouse for the Flagstaff Fire DepartmentDiagnostic and virus removal servicesTroubleshooting hardware/software issuesWindows Updates

Education

  • 2013 - 2014
    CollegeAmerica-Stevens Henager College
    Bachelor of Science (B.S.), Computer Science with Networking Emphasis
  • 2011 - 2013
    CollegeAmerica- Flagstaff Campus
    Associate's degree, Computer Technology and Networking

Suggested Services

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Industry Focus. “Computer and Information Technology”

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