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Jesse Seymour, Mba profile image

Jesse Seymour, Mba

Senior Database Administrator at CoVantage Credit Union
Intro Book
IT expert with strategic planning and project management expertise.
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Location
Antigo, Wisconsin, United States, US
Skills
  • Servers
  • Networking
  • Technical Support
  • Troubleshooting
  • Sharepoint
  • Show all
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Bio

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Jesse Seymour is a seasoned IT professional with 20+ years of experience in technical support, project management, and strategic planning. He holds an MBA from University of Phoenix and a range of certifications in IT and business management. With expertise in networking, SharePoint, Active Directory, and Microsoft Office, Jesse has worked in various roles, including Senior Database Administrator, IT Technician, and Support Center Analyst.

Credentials

  • Professional Scrum Master I
    Scrum.org
    Nov, 2020
    - Apr, 2026
  • Splunk Certified User 6.x
    Splunk
    Mar, 2018
    - Apr, 2026
  • MCTS: Windows Server 2008 Active Directory Configuration
    Microsoft
    Feb, 2009
    - Apr, 2026
  • MCTS: WIndows Server 2008 Network Infrastructure Configuration
    Microsoft
    Feb, 2009
    - Apr, 2026
  • Microsoft Certified Technology Specialist
    Microsoft
    Feb, 2009
    - Apr, 2026
  • Microsoft Certified Systems Administrator
    Microsoft
    Apr, 2006
    - Apr, 2026
  • Certified HIPAA Professional
    ECFirst
    Mar, 2006
    - Apr, 2026
  • CompTIA Network+
    CompTIA
    Mar, 2006
    - Apr, 2026
  • CompTIA Security+
    CompTIA
    Mar, 2006
    - Apr, 2026
  • CompTIA A+
    CompTIA
    Feb, 2006
    - Apr, 2026
  • Azure Data Engineer Associate
    Microsoft
    Jul, 2020
    - Apr, 2026

Experience

  • CoVantage Credit Union
    • United States
    • Financial Services
    • 200 - 300 Employee
    • Senior Database Administrator
      • Jun 2020 - Present

    • Database Administrator
      • Jun 2018 - Jun 2020

  • Blue Butterfly Massage LLC
    • Antigo, Wisconsin
    • Co-owner
      • May 2016 - Present
      • Antigo, Wisconsin

      Co-owner responsible for financial management

  • Forest County Potawatomi
    • Data Analyst / Report Writer
      • May 2014 - Jun 2018

      Lead business intelligence developer for an organization of over 600 employees spanning multiple functions ranging from accounting to health care. Responsible for design and architecture of enterprise data warehouse, ETL jobs, SQL Server Reporting Services and SQL Server Analysis Services.

    • IT Technician III
      • Jul 2013 - May 2014

      Provide various IT services in support of the end users of the computer network

  • One Prospect Technologies LLC
    • Crandon, WI
    • Support Center Analyst / Supervisor
      • Mar 2012 - Jul 2013
      • Crandon, WI

      Responsible for managing the support operations call center team.* Increased productivity by 300%* Reduced support ticket aging from 35 days to 15 days* Developed and trained staff to expand call center role* Decreased escalation rate from 35% to 10%* Increased first contact resolution rate to 85%

  • 1Prospect
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Analyst
      • Jan 2011 - Mar 2011

      Lead the support center phone staff in resolving tickets, planning and coordinating work schedules, and leading projects

    • MTS Coordinator
      • Sep 2009 - Jan 2011

      Coordinated IT support services with software development services to implement and test a new computer system for managing child support payments and distributions

    • Systems Administrator
      • Mar 2009 - Sep 2009

      Responsible for managing and maintaining internal network resources; began efforts to convert physical servers to virtual servers, upgraded software systems to latest version

  • 1Prospect
    • Technician
      • 2001 - 2008

      Resolved network and server issues, repaired computer systems, provided end user technical support

  • Stefanski Veal Farms LLC
    • Farm Laborer
      • May 2000 - May 2001

      General farm labor

Education

  • 2013 - 2015
    University Of Phoenix
    Master of Business Administration (M.B.A.), Technology Management
  • 2010 - 2012
    University of Phoenix
    Bachelors, Business Administration
  • 2001 - 2003
    Nicolet Area Technical College
    Business Mid-Management
  • 1999 - 2003
    Laona High School
    High School Diploma, General Studies

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Industry Focus. “Computer Software”

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