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Jess Mendez profile image

Jess Mendez

Field Services Engineer at Infinity Group UK
Intro Book
IT professional with technical support and law enforcement experience.
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Location
Royal Tunbridge Wells, England, United Kingdom, GB
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Bio

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Jess Mendez is a seasoned IT professional with experience in 1st line on-site and remote IT support, technical support engineering, and law enforcement. She holds various certifications in cybersecurity and IT management.

Credentials

  • MS-900
    Microsoft
    Oct, 2022
    - Apr, 2026
  • CE1 - Cryptography - Cybersecurity Essentials
    Sophos
    Aug, 2022
    - Apr, 2026
  • CE2 - Wireless - Cybersecurity Essentials
    Sophos
    Aug, 2022
    - Apr, 2026
  • Connectwise
    ConnectWise
    Aug, 2022
    - Apr, 2026
  • CU80 - Sophos Firewall v18.0 - v18.5 Delta
    Sophos
    Aug, 2022
    - Apr, 2026
  • CU80 - XG Firewall v17.5 - v18.0 Delta
    Sophos
    Aug, 2022
    - Apr, 2026
  • ET08 - Sophos Enterprise Console to Sophos Central Mjgration
    Sophos
    Aug, 2022
    - Apr, 2026
  • ET85 - Sophos Firewall on AWS v1.0
    Sophos
    Aug, 2022
    - Apr, 2026
  • ET87 - Sophos Firewall v19.0 Email Protection
    Sophos
    Aug, 2022
    - Apr, 2026
  • ET88 - Sophos Firewall V19.0 on Public Cloud
    Sophos
    Aug, 2022
    - Apr, 2026
  • Microsoft 365 Certified: Endpoint Administrator Associate
    Microsoft
    Jan, 2024
    - Apr, 2026

Experience

  • Infinity Group UK
    • Tunbridge Wells, England, United Kingdom
    • Field Services Engineer
      • Apr 2022 - Present
      • Tunbridge Wells, England, United Kingdom

      • 1st line on-site & remote IT support for clients dealing with a range of IT skills, including troubleshooting hardware/software/network issues.• Configuring laptops, PCs, tablets & MacBooks to the client specification & standards, including replacing RAM & SSD.• Troubleshooting on-premises & VM servers• Renewing & transferring SSL certificates & website domains, with experience in GoDaddy, SSL.com, TSOHosts & Fasthosts.• Deploying Autopilot to new devices & managing client InTune settings• Creating training guides and documentation for each client using IT Glue• Experience with Azure, Office 365, Addigy, ConnectWise Manage, ConnectWise Automate & ConnectWise Control.

  • Adaro Optics
    • Marden, England, United Kingdom
    • Technical Support Engineer
      • Jan 2022 - Mar 2022
      • Marden, England, United Kingdom

      • Provided 1st line support for opticians using glasses and contact lens subscription service.• Liaised with international clients and customer services within the organisation.• Investigated and troubleshooted system and SQL database issues.• Managed and took responsibility for tickets via Freshdesk.• Created training tools for colleagues.• Troubleshooted & fixed IT hardware, including printers, computers and internet servers.• Experienced with Azure, Office 365, SQL & Freshdesk.

  • Kent Police
    • Maidstone, England, United Kingdom
    • Police Constable
      • Jun 2018 - Jan 2022
      • Maidstone, England, United Kingdom

      •First point of contact for victims of rape, provided them with high-quality support and safeguarding.•Interviewed victims during video recorded interviews where I established exactly what had happened during the incident, using empathy, sensitivity and active listening.•Identified offences and decided the most appropriate course of actions, using detailed risk assessment.•Carried out immediate safeguarding for victims•Investigated complex and serious crimes including attempted murder, fraud, grievous bodily harm and sexual assault.•Specialised working with victims with mental health issues, learning disabilities and elderly people.•Interviewed suspects and obtained evidence for the investigations.•Attended emergency calls and protected the public from harm, ensured an effective response to those most vulnerable in the community.•Used my decision-making skills to identify the best solution to all parties.

  • The AA
    • Tonbridge, England, United Kingdom
    • First Notification of Loss Handler
      • Nov 2017 - Jun 2018
      • Tonbridge, England, United Kingdom

      • The first port of call for policyholders who have been involved in a road traffic collision• Instructed garages to repair vehicles after a road traffic collision• Liaised with other insurance companies and internal departments to recover money on behalf of the policyholder.• Trained new recruits and ensured high standards of customer services are upheld.

  • Staples
    • Tunbridge Wells, England, United Kingdom
    • Team Leader
      • Nov 2015 - Nov 2017
      • Tunbridge Wells, England, United Kingdom

  • eurochange
    • Tunbridge Wells, England, United Kingdom
    • Retail Assistant
      • Jul 2015 - Sep 2015
      • Tunbridge Wells, England, United Kingdom

  • The Southern Co-Operative
    • Wadhurst, England, United Kingdom
    • Team Leader
      • Aug 2014 - Jul 2015
      • Wadhurst, England, United Kingdom

  • Bowlplex
    • Tunbridge Wells, England, United Kingdom
    • Customer Service Assistant
      • Aug 2012 - Aug 2014
      • Tunbridge Wells, England, United Kingdom

Education

  • 2018 - 2018
    Kent Police College
    Higher National Diploma, Policing
  • 2011 - 2013
    West Kent College
    Bachelor of Technology - BTech, Creative Media Production

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Industry Focus. “IT Services and IT Consulting”

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