Experience

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  CrowdStrike

  • Senior Information Technology Manager

    • Dec 2021 - Sep 2023

    Effectively led a high-performing team supporting 18 applications for 8,000 global users. Through strategic leadership and proactive issue resolution, maximized tool efficiency, enhanced user satisfaction and boosted company-wide productivity.Apps: Asana, Box, Bitbucket, Confluence, DocuSign, Dro...

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  PlayStation

  • United States
  • Entertainment Providers
  • 700 & Above Employee

  • Senior IT Systems Analyst - Product Owner

    • Jan 2018 - Dec 2021

    * Managed a team to administer MS Teams, OneDrive, Slack, Google Workspace, Box, Zoom, Workato, and Miro. Effectively supported over 12,000 global users while establishing standardized operating guidelines. Enabled app-app integrations with strict security controls and processes. * Executed several app-to-app migrations for Slack-Slack Grid, Miro, and Box. Results: Merged duplicate instances of applications. Consolidated users into a single instance to improve support and the application security posture. * Deployed new SaaS applications into SIE IT systems infrastructure. Applied additional security hardening controls to existing applications. Results: Successfully onboarded new tools and setup enterprise support. Ensured new systems were configured according to security requirements and controls. * Defined a mobile device and application security compliance process. Results: Created a decision process which consisted of a variety of tools to assist with implementing an MDM/MAM security compliance strategy. Identified additional requirements needed for implementing this strategy.* Led diversity and teambuilding/morale objectives. Served as the chapter lead for the Latino employee resource group. Results: Held multiple events to bring awareness to the Latino culture. Created short videos to showcase team accomplishments during IT department planning events.

  • Senior IT Systems Analyst - Product Owner

    • Nov 2014 - Dec 2017

    * Led the technical implementation of a buyer side contract management system from collecting and analyzing requirements to evaluating potential technical solutions. This resulted in the successful implementation of a contract approval workflow solution on Salesforce improving the average rate of contract execution from 4 weeks to up to 1 day with the potential to integrate with additional systems.* Established a new team to support Atlassian operations. * Served as as scrum master for two teams: SharePoint Development & Atlassian (Jira & Confluence Development) * Performed vendor evaluations based on business & technical requirements. * Collect, analyze, and document business requirements into technical specifications

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  AT&T

  • Greater San Diego Area

  • Project Manager

    • Mar 2014 - Oct 2014
    • Greater San Diego Area

    • Initiate New Site Build (NSB) projects for cell towers across Southwestern Region from New Mexico, to California, to Hawaii• Monitor and maintain schedules for over 1,500 telecommunications projects using CASPR and PACE systems• Improve speed of generating weekly reports by 88% using complex Ex...

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  Boeing

  • IT Program Manager

    • Oct 2009 - Jul 2013

    • Utilized AGILE during the development, implementation, and maintenance of an enterprise-level, data search and retrieval web-based software application on a 3-year project• Developed and coordinated work plans, activities, schedules, estimates, and resources for various project teams • Worked with stakeholders to collect, translate, and prioritize over 100 user requirements • Drafted functional/technical requirements documentation for 7 software releases • Increased application daily usage rate 40% through communications and marketing campaigns and procedures• Improved project documentation procedures using Sharepoint, Confluence, and JIRA (also used for software development and bug tracking)

  • System Support Specialist

    • Nov 2008 - Oct 2009

    • Served as a platform specialist to employ analytic techniques using data analytic software for data mining• Completed support requests on user accounts and associated troubleshooting• Performed software training, briefings, and demonstrations to new and current users, and potential clients• Participated in software quality assurance and documented test cases• Organized team to provide training and support for over 3000 users across a government agency

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  Rockstar Energy Drink

  • Baltimore, Maryland Area

  • Promotional Specialist

    • Mar 2006 - Nov 2008
    • Baltimore, Maryland Area

    • Set-up and execute promotions to raise product awareness at various sports and concert venues• Interact with customers to foster a lively atmosphere and increase sales• Knowledgeable in detailed product information to educate customers• Help manage/track promotional materials and merchandise

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  US Army

  • Ft. Meade, MD

  • Signals Intelligence Analyst

    • Oct 2000 - Apr 2008
    • Ft. Meade, MD

    • Held several positions with increasing responsibility from analyst to curriculum director on signals technologies• Proven project management experience in the collection, analysis, and presentation of highly technical information• Conducted and instructed intelligence research and pattern analy...