Experience

• 

  Computershare Utility Services

  • Australia
  • Utilities
  • 1 - 100 Employee

  • Innovation and Improvement manager

    • Jan 2020 - Present

  • Operations Manager - Commercial and Industrial Sector - Utilties

    • Nov 2016 - Jan 2020

    Managing back office operations for Utility retailers focused on Commercial/Industrial and Embedded Networks. Responsible for the implementation, delivery and continuous improvement of meter to cash services across multiple clients.

  • Quality and Process Manager

    • Feb 2015 - Nov 2016

    Identification, scoping and delivering Quality initiatives including Service Improvement Programs; development and maintenance of compliant business processes; measurement and assessment of business performance and quality; tracking and management of issues and improvements.

  • Business Process Improvement Manager

    • Jan 2013 - Feb 2015

    Identifying, scoping and delivering business procee improvements focuses on compliance, efficiency and revenue and growth

  • Business Improvement Analyst

    • Nov 2011 - Jan 2013

    Identifying , scoping and delivering business improvement initiatives to deliver benfits to the business across various functions and clients

  • Operations Analyst

    • 2009 - Nov 2011

    • Maintaining business stability by identifying, analysing and escalating issues and managing through to resolution.• Responsible for the analysis and validation of benefits realisation in relation to Continuous Improvement initiatives.• Proactively support the Operations team in the establishment, delivery and improvement of the Services business.• Represent Operations in business related improvement forums and provide feedback and recommendation to Customer Operations Manger.

  • Team Leader

    • Oct 2006 - Jan 2009

    Looking after a small team, managing billing, transfers, payments and customer activation

• 

  AGL

  • Billing Specialist

    • Aug 2004 - Sep 2006

    Training, escalations and complex billing enquiries