Experience

• 

  From Joint Pain To Gain

  • United States

  • Knee & Joint Pain Coach - Managing Owner

    • Jan 2020 - Present
    • United States

    If you're being told that, "Your cartilage is damaged, it cannot be repaired or regrown", you need to research your real options! What if you could reverse your knee or joint degeneration and repair the damage using natural solutions within few months.

• 

  Star Catering and Cafe

  • 1202 W Winton Ave. Hayward Ca 94545

  • Owner

    • Mar 2009 - Sep 2022
    • 1202 W Winton Ave. Hayward Ca 94545

    You get our best food ever, delivered on time every time or it's FREE!We specialize in hassle free corporate lunches with 24 hrs online ordering . We take orders as little as 2 hrs in advance and we'll do whatever it takes to make your business lunch a success.

• 

  PDF Solutions

  • Customer Support Manager

    • Sep 2003 - 2009

    • Built, coached and developed a highly specialized teams of greater than 30 software support engineers in multiple locations and time zones.• Built integrated CRM projects that are expandable, self-maintaining, cost-effective support systems.• Managed all aspects of relationships with different levels of service agreements for customers like Intel, Sony, Qualcomm, Motorola, Philips, Kodak and Texas Instrument.• Managed presales and customer sales support and coordinated with internal departments to meet company revenue recognition deadlines.• Deep understanding and extensive knowledge of customer support and web interaction business functions and how CRM solutions can play a key enabling role.• Built integrated CRM projects for external and internal customers that are expandable, self-maintaining, cost-effective support systems.• Developed metrics to measure performance and provide indicators of areas to improve.• Forecasted support needs and proactively staffed and trained to meet future needs.• Built a self service Knowledge base and reduced headcount of support engineers while addressing more customers’ issues.• Developed effective relationships with other groups to ensure all teams are trained to perform their job functions and cross-trained to provide relief, backfill and developmental opportunities. • Deep understanding and extensive knowledge of other corporate functions like application management, software development, QA operations, etc.• Provided guidance and direction to business unit General Managers, Directors, and process developers in the design of the application that address internal and external Customer needs. • Provided a sense of mission to the web marketing communication teams through the demonstration of effective leadership behaviors and communications.• Implemented 24/7 customer service, utilizing the Follow the Sun model to deliver seamless around-the-clock support.

• 

  IDS - Integrated Dealer Systems | a Constellation Software Inc Company

  • Customer Support Manager

    • 2000 - 2003

    • Oral and written communication and customer service skills.• Providing Tier 3 support to customers via on site visits, phone, e-mail and discussion groups.• Research and test customer issues.• Providing leadership to the Support team.• Perform triage and work customer escalations through to resolution• Assigning and responding to support requests.• Assigning, verifying and evaluating customers bug reports.• Responding and coordinating telephone requests for technical assistance. • Reproducing, researching, resolving and assigning or escalating customer issues. • Reproducing, logging, evaluating, assigning and updating customers and internal bug reports. • Generating and maintaining customer encrypted CD Keys and coordinating CD shipments.• Managing and processing restricted site access authorization.• Generating and maintaining all dataPOWER license files.• Opening and coordinating third party cases for customers.• Maintaining, updating and sending general customers announcements lists. (Patches, website access and new software releases).